Hader Institute of Education Pty Ltd is committed to the protection of personal information as defined under the Privacy Act 1988 (Cth), and complying with the Australian Privacy Principles (APPs).
We will comply with our legal obligations and take all reasonable steps to protect the privacy of the personal information we collect, manage and hold in order for us to provide our products and services.
The purposes for which we collect, hold, use and disclose personal information
We collect personal information from you for purposes including:
- to enable us to provide products and services to you;
- to carry out our functions as a registered training organisation;
- to carry out our functions as a registered higher education provider;
- to send you, or provide information to third parties to enable them to send you, information, offers and promotions about education related products and services that you have consented to receive;
- to administer our database of personal information in order to develop new products and services;
- to improve the quality and quantity of information on our websites; and
- for statistical and marketing analysis and analytics.
Kinds of information we collect and hold
Personal information we collect and hold may include, but is not limited to:
- name, gender and date of birth;
- personal and emergency contact details (including address, email address, phone numbers);
- Unique Student Identifier (USI) number; + education and training history;
- reasons for study;
- drivers licence number;
- employment status; and
- work history.
Sensitive personal information that you may consent to provide, or which we are authorised to collect by law could include:
- racial or ethnic origin;
- language and literacy needs;
- membership of a professional or trade association;
- criminal record;
- health information; and
- visa and immigration information and status.
Where we are required to collect sensitive information, we will only do so with your consent and we will only use it for the purposes for which you provided it.
How the information is collected
Personal information is generally collected through our student enrolment or employee recruitment processes.
Where possible your personal information will be collected directly from you via:
- online enrolment;
- contact by staff; and
- application forms completed at our offices, and via email.
Your personal information may also be provided to us by third parties such as service providers, advertisers and publishers. Where we collect information from third parties, we will comply with the relevant laws, including the APPs.
How the information is held
Your information can be stored electronically or in hard copy in storage facilities that are managed either by ourselves or our third party service providers. Some data may be stored with third party service providers in secure electronic data storage facilities.
We may disclose personal information to our members of Hader Institute of Education, and third party providers (if relevant) for the purpose of providing you education related products and services.
How we use and disclose personal information
By providing personal information to any member of Hader Institute of Education, you agree to all other Hader Institute of Education members accessing and using that personal information in order for us to provide our products and services.
We may also disclose personal information to third parties, if appropriate, who provide services on our behalf, or where required or authorised by relevant laws and policies to Australian federal and state government agencies and authorities including funding schemes and training programs that we participate.
Our third parties are required to protect your personal information in the same way that we must. We have confidentiality agreements in place with many of our service providers, external agencies, and with staff who handle personal information that we provide to them.
Your personal information will not be otherwise disclosed without your consent unless required or authorised by law or the Australian Privacy Principles.
How you can access and correct personal information
We will make personal information that we hold about you available to you for inspection upon your request. Depending on the circumstances, we may charge you a reasonable fee for access to the personal information that we hold about you. You may contact the Operations Manager for information on how to access your personal information.
If you consider personal information we hold about you to be incorrect, incomplete, out of date or misleading, you can request that the information be amended by contacting the Operations Manager. Where a record is found to be inaccurate, a correction will be made. Where you request that a record be amended but the record is accurate, the details of the request for amendment will be noted on the record. There is no fee associated with the correction of personal information held by us.
How you can make a complaint
If you have any concerns about our treatment of your personal information, please contact:
Hader Institute of Education
Level 9/87 Wickham Terrace, Spring Hill QLD 4000
1300 049 515