CHC52015

Diploma of Community Services Online

If you want to help others with a Diploma of Community Services Online. The Australian Government is putting more resources into the community services sector and the number of professionals required to work in this field is expected to increase three-fold over the next decade.

Study from as little as $72, interest free, per week. For more information on the different payment options that suit your budget please call 03 8362 3113.

Study from as little as $48, interest free, per week. For more information on the different payment options that suit your budget please call 03 8362 3113.

Clock Icon - Education X Webflow Template
Duration: 
12 Months online
Camera Icon - Education X Webflow Template
Delivery:
Blended Online
Phone Icon - Education X Webflow Template
Access From a Computer or Tablet

About the online course

This online qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Note that the Statutory & forensic child, youth & family welfare specialisation must be achieved in order to meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA).

To achieve this online qualification, the learner must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

What will you learn online?

You will learn to develop and deliver programs and services that meet various needs of individuals and families. We will train you online to take a holistic approach by providing you with the knowledge to work with a diverse range of people, using a case management approach. You will also learn online other skills such as advocacy, counselling and group work. As part of your online studies, you will gain valuable practical experience through undertaking a fieldwork placement.

Details of the online course

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

The ideal learners for this online course delivery are individuals who are seeking to develop these specialised skills.

Student entry requirements

  • Be at least 18 years of age.
  • Have completed their education to a level which is equivalent to an Australian Senior High School Year 12 or has completed and a  AQF Certificate IV in Community Services.
  • Have suitable language, literacy and numeracy skills to read and comprehend learning materials and perform tasks related to recording workplace documents including reading and writing detailed reports, case notes, reports  and other documents, interpreting workplace policy and procedure and reporting hazards. Learners are required to pass an online LLN assessment test  
  • Be capable of completing 100 hours of work placement in a suitable health facility.
  • Have sound computer skills to navigate simple software to complete the online component of this course and  must be able to use intermediate level Word features in order to produce and present word-processed  documents/ reports.
  • Have access to a laptop and internet to complete this online course.
  • Have a valid Working with Children Check (or be prepared to obtain this prior to work placement)
  • Have a valid Police Check (or be prepared to obtain this prior to work placement)
  • Have the required immunisations, including COVID-19 vaccination, as required to attend the placement facility. Please note, additional immunisations may be required given Government or placement facility’s health policy changes.
  • These entry requirements will be confirmed through information collected on the enrolment form and during the enrolment interview.

How will you learn online?

This is a blended online delivery model which incorporates Trainer led synchronous online zoom classroom sessions for 3  hours per week in the evening, a monthly one-hour one-on-one mentoring session with your trainer (zoom, phone), 7 skills development and practice sessions – (4 hours online face to face each 6 weeks) plus you will need to complete 22 hours per week undertaking structured self-paced study.

All online learning and assessment materials are accessed via the student online portal. You will have the support of an online trainer & assessor  throughout your online studies.

Online Learner Support

Hader Institute of Education provides support to all online learners through the trainer and the Hader Institute of Education Learner Support Officer.

Online Assessment requirements

The online assessment is conducted using a combination of realistic workplace tasks, projects, knowledge tests, response to case studies and completing practical demonstrations. The following provides a brief explanation of the assessment methods that are to be applied: Written tasks; Case Study; Practical Activities and Demonstrations

Recognition of Prior Learning

Applicants can apply for recognition of their existing skills and knowledge that are relevant to the units of competency within the program. See the Hader Institute of Education Learner Handbook and policies and procedures .

Available Online Units

The CHC52015 Diploma of  Community Services Online is delivered using the course structure outlined below:

CHCCCS007 Develop and implement service programs -
CHCCOM003 Develop workplace communication strategies -
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services (W/P)
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice -
HLTWHS004 Manage work health and safety (W/P)
Electives
CHCDEV001 Confirm client developmental status (W/P)
CHCCSL001 Establish and confirm the counselling relationship
CHCCSL002 Apply specialist interpersonal and counselling interview skills -
CHCCSL003 Facilitate the counselling relationship and process -
CHCCSL007 Support counselling clients in decision-making processes
CHCDEV003 Analyse client information for service planning and delivery (W/P)
CHCCSM005 Develop, facilitate and review all aspects of case management -
CHCCSM006 Provide case management supervision

Course Unit Descriptions

CHCCCS007 Develop and implement service programs

Course Details

This course describes the skills and knowledge required to develop and implement service programs that reflect an organisation’s purpose, philosophy and goals.

It covers planning and developing program goals, objectives and delivery strategies in consultation with relevant stakeholders; determining client eligibility for services; developing recruitment, induction and orientation processes for staff and volunteers; monitoring, evaluating and modifying programs in response to client feedback and changes in service needs; and maintaining program quality assurance processes.

It applies to workers who develop, implement and review programs that provide services to the community. They work with a degree of independence and under general direction within established guidelines and are responsible for their own outputs.

CHCCOM003 Develop workplace communication strategies

Course Details

This course will provide you with the skills and knowledge to develop communication strategies in a community services environment. The course covers topics such as effective communication, writing reports, delivering presentations, and managing difficult conversations.

Workplace communication strategies are essential in the community services sector. They can help you to build relationships, resolve conflict, and understand and respond to the needs of individuals, families and communities.

You will learn:

  • how to develop and implement communication strategies that are responsive to the needs of individuals, families and communities
  • how to develop the skills to plan and deliver presentations, workshops and training programs.

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services (W/P)

Course Details

This unit describes the skills and knowledge required to analyse how sociological factors impact on clients of community work and services.

It covers identifying and analysing sociological factors that impact on clients of community work and services, including those related to class, culture, ethnicity, gender, religion, age and disability.

This course unit will provide you with the skills and knowledge to analyse the impacts of sociological factors on clients in community work and services.  You will learn how to conduct an assessment of community work and services needs, develop appropriate responses to these needs and evaluate the effectiveness of your response.

CHCDIV003 Manage and promote diversity

Course Details

This unit describes the skills and knowledge required to support the inclusion of all people, including those with diverse linguistic, cultural, religious and socioeconomic backgrounds and abilities.

This unit applies to workers in a range of community services contexts who may provide direct support to clients or work indirectly to promote inclusion and diversity.

By the end of this unit, students should be able to:

1. Promote inclusion, equality and diversity in own work role

  • Access relevant information, resources and networks to support the inclusion of all people
  • Identify and respond to own attitudes, values and behaviours that may impact on work with people from diverse backgrounds
  • Identify strategies to address personal bias and prejudice in interactions with clients, co-workers and other stakeholders

2. Advocate for the rights and needs of people from diverse backgrounds

  • Promote the inclusion of all people in services, programs and activities
  • Liaise with relevant people, organisations and networks to identify and respond to community needs

3. Facilitate the inclusion of people from diverse backgrounds in the community

  • Identify opportunities to engage people from diverse backgrounds in community life
  • Facilitate the participation of people from diverse backgrounds in community life

4. Support the inclusion of all people in community services

  • Work with colleagues, clients and other stakeholders to identify barriers to inclusion in community services
  • Contribute to the development and implementation of strategies to address barriers to inclusion in community services

5. Promote participation and empowerment of people from diverse backgrounds

  • Facilitate the development of individual and community capacity to participate in community life
  • Encourage and support people from diverse backgrounds to take up leadership roles in the community

6. Promote and model inclusive language, behaviour and practices Use appropriate inclusive language in all interactions

  • Display inclusive behaviour in all interactions
  • Apply inclusive practices in all aspects of work

7. Evaluate own effectiveness in promoting inclusion, equality and diversity

  • Identify opportunities to improve own effectiveness in promoting inclusion, equality and diversity
  • Seek feedback from colleagues, clients and other stakeholders on own effectiveness in promoting inclusion, equality and diversity
  • Review own effectiveness in promoting inclusion, equality and diversity and make improvements where necessary.

CHCLEG003 Manage legal and ethical compliance

Course Details

This unit describes the skills and knowledge required to manage legal and ethical compliance within an organisation or service, including managing ethical conduct of individuals, implementing organisational procedures for managing compliance with relevant legislation, and promoting community awareness of legal and ethical requirements.

This unit applies to all workers who have responsibility for ensuring that their organisation or service complies with relevant legislation and ethical standards.

By the end of this unit, students should be able to:

1. Develop and implement organisation procedures for managing ethical conduct

  • Promote community awareness of legal and ethical requirements
  • Implement organisational procedures for managing compliance with relevant legislation
  • Develop and implement plans to manage ethical conduct of individuals in accordance with organisational procedures

2. Monitor and review ethical conduct

  • Review organisational procedures for managing ethical conduct regularly
  • Investigate and respond to alleged breaches of ethical conduct in accordance with organisational procedures
  • Identify improvements to organisational procedures for managing ethical conduct."

Workers at this level exercise considerable autonomy in managing compliance within the context of their own area of responsibility. They may provide leadership and guidance to others, including volunteers.

CHCMGT005 Facilitate workplace debriefing and support processes

Course Details

This unit describes the skills and knowledge required to facilitate workplace debriefing and support processes following critical incidents.

This unit applies to workers who are required to provide debriefing and support following critical incidents in a range of community service contexts. The level of knowledge required is broad but does not extend to specialist skills.

By the end of this unit, students should be able to:

1. Prepare for debriefing

  • Consult with relevant people to develop a debriefing plan
  • Obtain required resources

2. Conduct debriefing

  • Conduct debriefing in accordance with the plan

3. Follow up after debriefing

  • Review debriefing process
  • Identify improvements to the debriefing process

CHCPRP003 Reflect on and improve own professional practice

Course Details

The unit reflects the role of workers who are engaged in applying a range of well-developed community service, case management and facilitation skills to work collaboratively with clients and other professionals. They may provide services in a range of community service contexts.

On completion of this unit, workers will have the skills and knowledge required to reflect on their own professional practice, to identify opportunities for improvement and make changes to enhance their effectiveness.

By the end of this unit, students should be able to:

1. Reflect on practice

  • Evaluate own performance against relevant standards
  • Identify areas of practice that need improvement

2. Seek feedback on practice

  • Seek feedback from colleagues, clients and others on areas of practice that need improvement

3. Identify opportunities for improving practice

  • Analyse feedback received to identify opportunities for improving practice

4. Implement improvements to practice

  • Develop and implement a plan to improve own professional practice

5. Monitor and review changes to practice

  • Monitor and review changes to own professional practice against the plan

CHLTWHS004 Manage work health and safety (W/P)

Course Details

This unit describes the skills and knowledge required to manage work health and safety (WHS) in the workplace.

This unit applies to managers who take responsibility for the day-to-day management of WHS in the workplace. They operate within a broad context and may be accountable for planning, implementing and monitoring WHS policies, procedures and programs in consultation with others.

Electives

CHCDEV001 Confirm client developmental status (W/P)

Course Details

This unit describes the skills and knowledge required to accurately identify and record an individual’s developmental level using recognised tools and systems. At the end of this course,  students will be able to:

- Use a range of assessment tools

- Develop an individualised plan

- Work with clients in a strengths-based way

- Demonstrate ethical conduct and safe working practices

CHCCSL001 Establish and confirm the counselling relationship

Course Details

This unit describes the skills and knowledge required to establish and maintain a helping relationship with clients. This unit applies to workers who provide counselling services to clients in a range

This diploma of community services online course will provide you with the skills and knowledge to support clients, manage caseloads and work collaboratively with other professionals.

You will develop an understanding of human development and behaviour, learn how to apply counselling skills in a range of settings and explore ways to build respectful relationships.

Upon successful completion of this course unit, you will have the skills to:

- establish and maintain rapport with clients

- assess client needs

- develop case management plans

- work collaboratively with other professionals.

CHCCSL002 Apply specialist interpersonal and counselling interview skills

Course Details

This unit describes the skills and knowledge required to conduct a specialist counselling interview with an individual or group.

This unit applies to workers who use highly developed interpersonal skills to conduct counselling interviews with clients in a range of community service contexts. They exercise considerable discretion and judgement in planning, conducting and evaluating the interview process.

CHCCSL003 Facilitate the counselling relationship and process

Course Details

This unit describes the skills and knowledge required to establish and facilitate counselling relationships and processes.

It applies to workers who provide a range of counselling services to clients with different presenting issues and cultural backgrounds.

Counselling relationships and processes typically take place in a range of community service environments and require workers to have well-developed counselling skills. Workers may provide counselling as part of their job or as a volunteer.

CHCCSL007 Support counselling clients in decision-making processes

Course Details

This unit describes the skills and knowledge required to support clients in decision-making processes.

It covers supporting clients to develop skills and strategies for making decisions and planning how to implement them.

This unit applies to workers in a range of community services contexts who support clients in making decisions that impact their lives. They may work under direct supervision or independently. At this level, workers will have specialised knowledge and skills in counselling practices and procedures.

CHCDEV003 Analyse client information for service planning and delivery (W/P)

Course Details

This unit describes the skills and knowledge required to analyse client information for service planning and delivery. It requires the ability to assess client information and needs, identify risk factors and service options, and refer clients to appropriate services.

This unit applies to community service workers who are required to analyse client information and needs, identify risk factors and service options, and refer clients to appropriate services. They work independently and apply solutions to a defined range of unpredictable problems and take responsibility for the effectiveness of their own work and that of their team.

It is recommended that this unit be completed in the workplace through a structured workplace learning program.

CHCCSM005 Develop, facilitate and review all aspects of case management

Course Details

This unit describes the skills and knowledge required to develop, facilitate and review all aspects of case management.

It covers identifying client needs, service planning and delivery

This course unit will give you the skills and knowledge to develop, facilitate and review all aspects of case management within the community services sector.

You will learn how to work with clients to assess their needs and develop service plans, as well as how to monitor and review services.

Completion of this unit will give you the skills to:

- Develop and implement case management plans

- Monitor and review service provision

- Evaluate service delivery

CHCCSM006 Provide case management supervision

Course Details

This unit describes the skills and knowledge required to provide supervision to case managers.

It applies to community service workers who have responsibility for providing supervision to case managers in a community service organisation.

They work independently and apply solutions to a defined range of unpredictable problems, and take responsibility for the effectiveness of their own work and that of their team.

Overall, this course unit will provide you with the skills and knowledge to provide case management supervision in a variety of settings.

You will learn how to:

- plan and conduct case management supervision sessions

- provide feedback to case managers

- support case managers

What career could I have?

Careers in the community services sector may include:

  • Community Care Manager: plans, organises and manages community care services.
  • Coordinator of Volunteer Work: matches volunteers with organisations and projects that need their help.
  • Team Leader:  coordinates the work of a team of community service workers.
  • Care Team Leader:  manages a team of carers who work in the community to support people with disabilities, mental health disorders or other needs.
  • Family Services Coordinator:  works with families to identify their needs and connect them with services that can help.
  • Youth Worker: works with young people aged 12-25 who are at risk of or experiencing homelessness, drug and alcohol abuse, unemployment or crime.
  • Support Facilitator (Community Services): collaborates with community members to figure out what kind of support they need and connect them with the appropriate services.
  • Community Housing Resources Worker: helps people with housing needs to access suitable accommodation and support services.
  • Community Development Worker for Social Housing: works with residents of social housing estates to develop a sense of community and improve their quality of life.
  • Community Recreation Coordinator: develops and coordinates recreation programs for community members.
  • Housing Manager: responsible for the management of social housing properties.
  • Housing Assistant: provides support and assistance to tenants of social housing.
  • Assistant Community Worker: provides support to community workers and assists with the delivery of community programs.
  • Community Worker: works with individuals, families and groups in the community to help them overcome social, economic and physical disadvantages.
  • Aboriginal Housing Worker: works with Aboriginal and Torres Strait Islander people who are homeless or at risk of homelessness, to help them access safe and suitable housing.
  • Community Services Coordinator:  coordinates the delivery of community services.
  • Case Coordinator (Disability): works with people with disabilities to assess their support needs and develop individualised plans.
  • Youth Housing Support Worker: works with young people aged 16-25 who are homeless or at risk of homelessness, to help them access safe and suitable housing.
  • Family Support Worker: provides support to families who are experiencing difficulties.
  • Community Access Coordinator: assists people with disabilities in accessing community facilities and services.
  • Community Connections Officer: works with community members to connect them with services and support.
  • Pastoral Care Counsellor: provides counselling and support to people who are experiencing difficulties.
  • Aboriginal Neighbourhood House Coordinator: works with Aboriginal and Torres Strait Islander people to connect them with services and support.
  • Case Coordinator (Community Services): works with clients of community services to assess their needs and develop individualised plans.
  • Senior Youth Worker: provides support and assistance to young people aged 16-25 who are homeless or at risk of homelessness.
  • Disability Team Leader: manages a team of workers who provide support to people with disabilities.
  • Support Facilitator (Disability): collaborates with people with disabilities to figure out what kind of support they need and connect them with the appropriate services.
  • Community Housing Worker: helps people with housing needs to access suitable accommodation and support services.
  • Community Work Coordinator: coordinates the delivery of community programs and services.
  • Early Intervention Worker: works with families who have a young child with a disability, to provide support and assistance.
  • Community Program Coordinator: coordinates community programs and services.
  • Pastoral Care Worker & Assistant Community Services Worker: provides counselling and support to people who are experiencing difficulties.
  • Homelessness Services Manager: responsible for the management of homelessness services.
  • Outreach Worker: works with people who are marginalised or have difficulty accessing services, to help them connect with the services they need.
  • Community Transport Coordinator:  coordinates community transport services.
  • Community Development Officer: works with community members to identify their needs and develop programs and services to meet those needs.
  • Community Educator: works with community members to raise awareness of issues affecting their lives and to develop skills and knowledge.
  • Multicultural Community Liaison Officer: works with people from culturally and linguistically diverse backgrounds to connect them with services and support.
  • Community Volunteer Coordinator: manages volunteers and coordinates volunteer programs.
  • Welfare Support Worker: provides support to people who are experiencing difficulties.
  • Community Education Officer: delivers programs and services that promote community education and engagement.
  • Community Engagement Officer: works with community members to identify their needs and develop programs and services to meet those needs.
  • Family Violence Prevention Coordinator: works with families who are experiencing violence, to provide support and assistance.
  • Mental Health Support Worker: provides support to people who are experiencing mental health difficulties.
  • Community Arts Coordinator: manages community arts programs and projects.

Diploma of Community Services Online - FAQ

What is a diploma of community services?

A diploma of community services is a nationally-recognised qualification that equips eligible students with the skills and knowledge to work in the community services industry. The diploma covers a broad range of topics, including working with clients, managing projects, creating service programs, managing work health and safety, and providing support services.

What courses are included in the diploma of community services?

The diploma of community services includes a number of core and elective units. Some of the core units you will study include legal and ethical compliance, workplace communication strategies, case management, how to facilitate workplace debriefing and support processes, which includes implementing support processes, and how to evaluate and improve your own professional practice through reflection and ongoing professional development.

Students will also learn how sociological factors impact clients in different settings and how to identify networking and collaboration needs and develop beneficial formal and informal partnerships to enhance service delivery. These courses are beneficial for people working in a range of community service contexts. Students will also learn how to promote diversity both internally or during external service delivery and develop programs that meet group-specific needs.

How to get funding help for my diploma of community services?

If you’re interested in studying a diploma of community services, there are a number of funding options available to you. Eligible students can apply for a VET Student Loan to help pay their tuition fees. The VET student loan gives access to funding over the life of your course, which can be used to pay for tuition fees, study materials, and other associated costs. VET student loans can also be repaid after the course completion. The Australian government offers a range of financial assistance programs to help students cover the cost of their studies.

Career outcomes with a diploma of community services

Upon successful completion of the diploma of community services, you will have the skills and knowledge to pursue a career in a range of community services roles. You could work as a case worker, community development worker, project officer, or program coordinator, to name a few. Alternatively, you may also work with clients with mental health issues.

What are the payment options for Diploma of community services?

There are a number of payment options available for students studying a diploma of community services. The student tuition fees can be paid upfront or instalmentally. Hader Institute offers several flexible payment plans for diploma students. Alternatively, eligible students can apply for a VET Student Loan to help pay their tuition fees.  

What is the diploma of community services duration?

The diploma of community services is a one-year course. However, the duration may vary depending on the study mode and the number of units you choose to take.

Are there any diploma of community services prerequisites?

Yes, there are a few diploma of community services prerequisites. Applicants must be at least 18 years of age and have completed Year 12 or equivalent.  In addition, applicants must have a satisfactory command of the English language. Please note that meeting the minimum entry requirements does not guarantee selection into the course.

Is work experience required for the diploma of community services?

Yes, all students will be required to complete a total of 100  hours of work placement as part of the diploma of community services. Students will be placed in an organisation relevant to their chosen field of study.

This work placement will give students the opportunity to put their theoretical knowledge into practice and gain valuable industry experience.

How is the diploma of community services assessed?

The diploma of community services is assessed through a combination of written assignments, case studies,  presentations, and work placement.  

What are the diploma of community services graduation requirements?

To graduate from the diploma of community services, students must successfully complete all units of study.  

What are the diploma of community services units?

The diploma of community services consists of 13 core units and 3 elective units. The core units cover topics such as working with diverse people, providing leadership in the community sector, supporting individuals and families, and managing projects.  The elective units allow students to tailor their studies to match their interests and career goals.

Testimonials

Stars Icon - Education X Webflow Template

“Very helpful and professional. I was made to feel extremely welcome and comfortable to ask any questions. I have found the online learning program to work very well so far. Weekly classes are helpful so that we have contact with our class and also Claire can provide not only the information but examples as well. A great arrangement that works well for all lifestyles. Having 3 young children this program is perfect for me. Really enjoying my course so far and very happy I made the decision to study with Hader.”

Lauren Skuse
Stars Icon - Education X Webflow Template

“My initial phone consultation was very detailed and affirming, and gave good advice as to which course would be suitable for me. Hader seems to be an institute that has a good reputation and good networks. The main attraction for me was that it has its own clinics, thereby allowing me to gain a placement more easily.”

Nils von Kalm
Stars Icon - Education X Webflow Template

“My experience with the Hader on-line learning program has been my best on-line learning experience to date. The weekly virtual classes is an invaluable part of my engagement with the learning. This is a people industry we are learning to work in and have that weekly engagement with my fellow students and the facilitator has made it a much more human experience.”

Jo-Anne Partridge
Stars Icon - Education X Webflow Template

“The way the course is has made the study very easy. The flexibility has made it possible to do the course and work I found it refreshing to find all the staff on the same page and passionate about helping where needed. Also the accuracy of the delivery has been strong. During the assessments even when things where different to what they should have been it wasnʼt a problem. The issue was sorted quickly and thoroughly.”

Jerald Schefe

Study online from as little as $48, interest free, per week. For more information on the different payment options that suit your budget please call 03 8362 3113.

Study online from as little as $72, interest free, per week. For more information on the different payment options that suit your budget please call 03 8362 3113.

Clock Icon - Education X Webflow Template
Duration: 
12 Months online
Camera Icon - Education X Webflow Template
Delivery:
Blended Online
Phone Icon - Education X Webflow Template
Access From a Computer or Tablet

Study online with us today!

If you're an existing online learner requiring any support, you can also book a time here.

Your message has been submitted.
We will get back to you within 24-48 hours.
Oops! Something went wrong.