About how we collect, manage, use, disclose, protect, and dispose of your personal information.
Hader Institute of Education is a Registered Training Organisation with responsibility for delivering vocational education and training. Hader Institute of Education collects and stores personal information on our learners and industry clients. Hader Institute of Education complies with the Privacy Act 1988 (Commonwealth). This policy describes how Hader Institute of Education collects, manages, uses, discloses, protects, and disposes of personal information in accordance with the thirteen Australian Privacy Principles (APPs) outlined in Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Under the Privacy Act 1988 and Privacy Amendment (Enhancing Privacy Protection) Act 2012 (s6(1)), personal and sensitive information is defined as follows:
Authority to collect and store information
Hader Institute of Education is an approved Registered Training Organisation by the Australian Skills Quality Authority. This registration is issued under the authority of the National Vocational Education and Training Regulator Act 2011. This legislation requires Hader Institute of Education to collect personal and sensitive information from its learners. This requirement is specified in the Data Provision Requirements 2012 which is one of five legislative instruments that Hader Institute of Education must comply with as a condition of its registration.
The date provision requirements require Hader Institute of Education to collect data from learners in accordance with the Australian Vocational Education and Hader Institute of Education Information Statistical Standard (AVETMISS). This is a complex information standard that defines information about who the learner is, where the training is delivered and what they are studying. The Standards for Registered Training Organisations require Hader Institute of Education to retain and store this information for up to 30 years and to report training activity to government agencies in accordance with mandatory reporting requirements.
Together these requirements form a statutory obligation to collect, store and report information of any learner participating in nationally accredited training. The publications referred to in this section can be accessed from the ASQA website.
Collection and use
Hader Institute of Education collects personal information, either directly or indirectly, that is reasonably necessary for, or directly related to its delivery of the services it offers. Some of the information collected may be regarded as ‘sensitive’ as defined by the Privacy Act.
Contact information such as name, organisation, position, address, phone, and email are collected for marketing, support services, mandatory reporting and for communicating with stakeholders as part of our day to day operation.
In addition to information collected training activity, Hader Institute of Education will also collect, store and report information relating to satisfaction surveys, complaint handling and on our client employers.
Names, addresses, phone numbers, emergency contact details, bank account details and other employment related information is collected from employees for the purpose of managing human resources. The management of staff personal information complies with this policy.
Learner personal and sensitive information as well as training activity information is prescribed by the AVETMIS Standard. This information is collected directly from our learners using enrolment forms which may be paper based or electronic and other administrative forms including but not limited to complaint forms, recognition application, request for refund, transfer application, etc. Much of this information is scanned and/ or entered into our student management system. Hader Institute may retain hard copy records and these will be retained within our learner files until scanned.
Survey responses are collected using our Employer and Learner Satisfaction Surveys which are issued both in hard copy and electronic format. These survey results are returned to the main office and entered into our survey analysis software “Satisfaction Data”. Survey forms once entered into Satisfaction Data are either destroyed if hard copy or permanently deleted if in electronic form.
Enquiry information from prospective learners including personal contact information is collected directly from individuals who make data requests either by phone or email in person or via our website.
Hader Institute of Education personal information is collected from individuals on employment commencement.
Personal information collected by Hader Institute of Education that may be regarded as ‘sensitive’ under the Privacy Act includes:
Hader Institute of Education respects an individual’s right not to receive marketing material and provides an option within communications and on its website for individuals to unsubscribe from receiving marketing material. Hader Institute of Education conducts its marketing communications and dissemination of service information in accordance with Australian Privacy Principle 7 (Direct marketing), the Spam Act 2003 (in respect of electronic communications), and the Do Not Call Register Act 2006. It is not, however, Hader Institute of Education practice to ‘cold call’ for the purpose of marketing its products and services.
Google Analytics and cookies
The Hader Institute of Education web servers automatically log information such as server address, date and time of visit and web pages accessed. No personal information is recorded. These logs are used for website management and improvement.
Unsolicited personal information
If Hader Institute of Education should receive unsolicited personal information, it will be treated and managed according to the Australian Privacy Principles.
Notification of collection
Hader Institute of Education aims to notify individuals of the collection of their personal information before, or at the time of collection, or as quickly as possible thereafter. Notifications are usually in writing but may be verbal for phone help-desk services, or research conducted by phone interview.
Disclosure of personal information
Hader Institute of Education does not disclose personal information other than for the purpose for which it was collected, or an individual has consented to a secondary purpose, or an individual would reasonably expect this (such as receiving communications about upcoming events), or if required by law.
Hader Institute of Education may share personal information with the Commonwealth government in accordance with Commonwealth contractual obligations. In these circumstances, Hader Institute of Education will take reasonable steps to inform and seek consent from the individuals concerned and take all reasonable steps to ensure that the recipient handles the personal information according to the APPs.
Hader Institute of Education does not sell its mailing lists to third parties for marketing purposes.
Hader Institute of Education does not disclose personal information to overseas recipients. While people around the world can access material published on our website, no statistical or research publications contain identifiable personal information.
Management of personal information
Hader Institute of Education endeavours to ensure the personal information it collects and uses or discloses is accurate, up to date, complete and relevant. Hader Institute of Education routinely updates the information held in its customer relationship management system. This includes confirming with learners who are returning for a new enrolment if their personal contact details have changed.
Access to and correction of personal information
Individuals may, subject to the exceptions prescribed by the Australian Privacy Principles, request access to and correction of their personal information where this is collected directly from individuals by Hader Institute of Education.
Hader Institute of Education does not charge for giving access to or for correcting personal information. Requests for access to or correction of personal information should be made in accordance with the learner access to records policy.
Information retention and disposal
Personal information is held in electronic and paper format:
Hader Institute of Education retains personal information for 30 years. When personal information is no longer necessary for Hader Institute of Education business functions, and it is lawful to do so, Hader Institute of Education destroy the information.
Hader Institute of Education takes active steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Complaints and concerns
Complaints or concerns about Hader Institute of Education management of personal information should be directed in writing to Hader Institute of Education Chief Executive Officer. Hader Institute of Education will respond in writing within 10 business days. Complaints received by Hader Institute of Education will be managed in accordance with the Complaints and Appeals and Appeals Policy.
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