Hader Institute of Education is a Registered Training Organisation and operates in accordance with applicable legislation and the Standards for Registered Training Organisations. Hader Institute of Education is entitled to charge fees for services provided to students undertaking a course of study. These fees are for items such as course materials, administrative support, student services and training and assessment services. We review our fees schedule regularly and endeavour to keep the cost of training down.
Fees are payable when you receive notification of enrolment. Fees must be paid in full within 5 days of receiving this notification from Hader Institute of Education. We may cancel an enrolment or discontinue training if fees are not paid as required. Payment methods include direct deposit, Study Loan, Pay Right or Pay Assist payment plan. Payment details and authorisation form is attached to the enrolment form.
Yes - If you give notice to cancel your enrolment prior to the commencement of a program you will be entitled to a full (100%) refund of fees paid.
If you give notice to cancel your enrolment after a training program has commenced, you will not be entitled to a refund of fees. Discretion may be exercised by the Chief Executive Officer if there is extenuating or significant personal circumstance that led to your withdrawal.
If for any reason Hader Institute of Education is unable to fulfil its service agreement with a student, Hader Institute of Education must refund the student’s proportion of fees paid for services not delivered.
To obtain a refund you are required to give written notice to cancel your enrolment and complete a Refund Request Form. Written notice may be in the form of an email or letter. Where refunds are approved, the refund payment will be paid via electronic funds transfer using the authorised bank account nominated by you. This payment will be made within 14 days from the time you gave written notice to cancel your enrolment.
Yes – Hader Institute of Education has a responsibility to protect the fees paid by students. To meet this need, Hader Institute of Education will ensure any funds that are paid in advance of a course being delivered will be protected by a bank trust.
No – Training tuition fees are GST exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course. GST does apply on the payment of some miscellaneous charges.
Hader Institute of Education reserves the right to amend the conditions of the student’s enrolment at any time. If amendments are made that effect the student’s enrolment the student will be informed 7 days prior to changes taking effect.
Please refer to the Student Handbook for further information on all student rights and obligations.
Learners, who give notice to cancel their enrolment prior to the commencement of a program, will be entitled to a full refund of fees paid.
Learners who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.
Hader Institute of Education accepts payment for fees using:
National Australia Bank
Requests for substitutions are to be made in writing and can be made at any time up to 2 working days before the program commencement date.
Requests for transfers to alternate programs can be arranged if Hader Institute of Education is advised in writing more than 10 working days prior to the program commencement date and there is availability on the selected program. One transfer will be accepted without charge where Hader Institute of Education has been notified in writing at least 10 working days prior to the scheduled commencement date. All subsequent transfers will attract an administration charge of $55.00 (incl. GST).
The Standards for Registered Training Organisations require Hader Institute of Education to inform persons considering enrolment of their right to a statutory cooling off period. A statutory cooling off period (which is 10 days) is a period of time provided to a consumer to allow them to withdraw from a consumer agreement, where that agreement was established through unsolicited marketing or sales tactics. These include tactic such as door-to-door sales and telemarketing. A statutory cooling off period allows a consumer to withdraw from a sales agreement within 10 days of having received a sale contract without penalty.
It must be noted that Hader Institute of Education do not engage in unsolicited marketing or sales tactics and therefore a statutory cooling off period in not applicable to our learners who have enrolled into a program. For refund option in other circumstances, learners must refer to the above refund policy.
If Hader Institute of Education cancels or ceases to provide training, Hader Institute of Education must issue a full refund for any services not yet provided. The basis for determining “services not yet provided” is to be based on the units of competency completed by the learner and which can be issued in a statement of attainment at the time the service is ceased.
As an example: A learner enrolled in a course of 10 units of competency and paid $1,500.00 up front as the total course fee. The course was cancelled due to the trainer falling ill and the learner at that time had completed 4 of the 10 units. The learner’s enrolment would be finalised and the learner would receive a Statement of Attainment for the 4 completed units. The learner would also receive a refund of $900.00 which represents that value of the training not delivered.
Hader Institute of Education reserves the right to amend the conditions of the student’s enrolment at any time. If amendments are made that effect the student’s enrolment the student will be informed 7 days prior to changes taking effect. Students then have 28 days to submit an appeal from the date they were informed of the decision. Further information about appealing a decision is contained in the section relating to complaints and appeals handling.Protection under Australian Consumer Law
As a student undertaking a vocational education and training course, you are protected under Australian Consumer Law and under State and Territory consumer protection laws. These protections include areas such as unfair contract terms, the consumer guarantees, to statutory a cooling-off period, and unscrupulous sales practices. You can find out more information about your rights as a consumer from the Australian Consumer Law website which includes a range of helpful guides relating to specific areas of protection. Please visit the following site for more information: Australian Consumer Law.