Certificate IV in Youth Work Online
This 12-month qualification trains students to develop and deliver programs for young people, combining online learning with hands-on placement and personalised mentoring to build confidence, gain workplace readiness, and support real community outcomes.
Who is the Cert IV in Youth Work for?
Ready to make a difference to a young person’s life? The Certificate IV in Youth Work online gives you the skills and knowledge to support young people. You’ll graduate from our online course ready to develop and implement programs that address their social, behavioural, health, welfare, developmental and protection needs.
What will you learn?
In this CHC40421 Certificate in Youth Work, you will gain the skills and knowledge to create and lead programs for young individuals within various community-based settings. These programs are specifically designed to cater to the diverse needs of young people, addressing aspects such as social, behavioural, health, welfare, developmental, and protection needs.
Available Online Units
Core Units
CHCCOM002: Use Communication to Build Relationships
This unit covers the skills and knowledge required to use communication to build relationships. It includes identifying opportunities and strategies for building relationships, using effective communication techniques, and maintaining relationships.
This unit is relevant to workers in a range of community, health and human service contexts who work with clients, co-workers and other stakeholders.
This unit is important because it will provide you with the skills and knowledge to use communication to build relationships. It is also important to be able to maintain these relationships.
On successful completion of this unit, you will be able to:
- Identify opportunities and strategies for building relationships
- Use effective communication techniques
- Maintain relationships.
CHCDFV001: Recognise and Respond Appropriately to Domestic and Family Violence
This unit covers the knowledge and skills required to recognise and respond appropriately to domestic and family violence. This includes understanding the dynamics of domestic and family violence, identifying signs of domestic and family violence, and responding safely and effectively to disclosures of domestic and family violence.
Handling domestic and family violence is a complex task. This unit will give you the skills and knowledge to safely and effectively support people experiencing or at risk of domestic and family violence.
At the end of this unit, you will be able to:
- Understand the dynamics of domestic and family violence
- Identify signs of domestic and family violence
- Respond safely and effectively to disclosures of domestic and family violence
- Refer clients who disclose domestic and family violence to appropriate services.
CHCDIV001: Work with Diverse People
This unit describes the skills and knowledge required to work effectively with a range of diverse individuals, families, carers and/or communities.
It applies to workers who interface with diverse people as part of their job role. It includes interacting with people from diverse backgrounds in a range of contexts. It also includes having an awareness of own personal values, attitudes and beliefs and how these may impact working with diverse people.
At the end of this unit, students should be able to:
- Engage diverse individuals, families, carers and/or communities in a way that meets their needs promote their strengths and are culturally safe.
- Communicate with diverse individuals, families, carers and/or communities using methods and language that are appropriate to their needs.
- Promote the inclusion and participation of diverse individuals, families, carers and/or communities.
- Use effective interpersonal skills to support the development of respectful relationships with diverse individuals, families, carers and/or communities.
- Reflect on personal values, attitudes and beliefs and how they may impact working with diverse individuals
It applies to workers across a range of community work and services contexts who take responsibility for their own outputs within an established framework. They work under broad supervision and guidance from others.
CHCDIV002: Promote Aboriginal and/or Torres Strait Islander Cultural Safety
This unit describes the skills and knowledge required to promote Aboriginal and/or Torres Strait Islander cultural safety within own job role.
This unit applies to workers across a broad range of community service contexts who work collaboratively with Aboriginal and/or Torres Strait Islander people. They may work with Aboriginal and/or Torres Strait Islander individuals, families or communities in a direct service capacity or in an indirect service capacity.
Workers at this level maintain cultural safety by ensuring their own attitudes, knowledge, behaviours, and values do not judgementally affect service provision.
They work to ensure that the service environment and delivery are culturally safe for Aboriginal and/or Torres Strait Islander clients. This includes promoting the use of interpreters and other strategies to facilitate communication.
Workers may be required to provide leadership and guidance to others in promoting Aboriginal and/or Torres Strait Islander cultural safety.
This unit applies to workers across a range of community work and services contexts who take responsibility for their own outputs within an established framework. They work under broad supervision and guidance from others.
CHCGRP002: Plan and conduct group activities
This unit describes the skills and knowledge required to plan and conduct group activities in accordance with agreed guidelines.
It applies to workers who facilitate groups, including program and project workers, recreation officers, youth workers, and volunteer coordinators.
Upon completion of this unit, learners will be equipped to:
1. Plan group activities:
- Access relevant information and resources to plan group activities
- Consult relevant personnel to identify the purpose, structure and content of activities
- Develop activity plans that are consistent with organisational guidelines
- Source resources and materials required to implement activities
2. Conduct group activities
- Facilitate activities in accordance with agreed plans and organisational guidelines
- Respond to individual and group needs during activities
- Monitor participation levels and progress towards objectives
- .Prepare required resources and materials
3. Evaluate group activities
- Review activities against agreed plans and objectives
- Consult participants, relevant personnel and others to obtain feedback on activities
- Identify areas for improvement and suggest options for future activity development
4. Record information about group activities
- Prepare accurate and complete records of activities in accordance with organisational procedures.
This unit applies to individuals working under broad supervision who take responsibility for planning and conducting group activities and evaluating outcomes against pre-determined goals and objectives. They work within organisation guidelines, relevant legislation and regulations, agreed network protocols and industry codes.
CHCLEG001: Work Legally and Ethically
This unit covers the legislation and professional, ethical frameworks governing the mental health industry. Learners will be able to identify and apply appropriate legal and ethical principles in the provision of mental health services.
This unit is important because it ensures that workers in the mental health industry are providing services in a legal and ethical manner. It is crucial that all workers in this industry understand the relevant legislation and professional, ethical frameworks in order to provide safe and effective services to their clients.
At the end of this unit, you will be able to:
- Identify and apply relevant legislation and professional, ethical frameworks in the provision of mental health services
- Understand the implications of non-compliance with legal and ethical requirements
- Access and interpret mental health legislation and professional, ethical frameworks
CHCMHS001: Work with people with mental health issues
This qualification reflects the role of workers who provide services and interventions to young people with mental health issues. Workers at this level have a diploma-level qualification and work independently under broad directions from senior management.
This qualification is designed for people working in youth work and other community contexts who provide direct support to young people with mental health issues.
Upon successful completion of this course, participants will have the skills and knowledge required to:
- Work with young people with mental health issues
- Develop and implement support plans
- Provide crisis intervention
- Liaise with other agencies and professionals
- Promote the recovery model
- Reflect on and improve your own practice.
CHCMHS007: Work Effectively in Trauma Informed Care
This unit will cover the knowledge and skills required to work effectively with people who have experienced trauma. It will provide an understanding of the impact of trauma on people's lives and how to work safely and therapeutically with people who have been affected by trauma.
This unit is relevant to workers in a range of community, health and human service contexts who work directly with clients.
This unit is important because it will provide you with the skills and knowledge to work effectively and safely with clients who have experienced trauma. It will also help you to understand how trauma can impact people's lives and how to work in a way that is supportive and therapeutic.
On successful completion of this unit, you will be able to:
- Understand the impact of trauma on individuals, families and communities
- Identify key principles of working with clients who have experienced trauma
- Work safely and effectively with clients who have experienced trauma
- Use a range of interventions to support clients who have
CHCPRT025: Identify and report children and young people at risk
This unit describes the performance outcomes, skills and knowledge required to identify children and young people who are at risk and report in line with legislative requirements. This work occurs within legislative and policy frameworks and carries a duty of care responsibility.
This unit applies to workers in a range of job roles providing services to children and young people including in community services and health contexts.
CHCYTH013: Engage respectfully with young people
This diploma course is designed for those who want to pursue a career in youth work. It will provide you with the skills and knowledge to effectively engage with young people.
Upon successful completion of this diploma, you will be able to find employment as a youth worker in a variety of settings, including community organisations, government agencies, and schools.
You will learn how to:
- Establish rapport and respectful relationships with young people
- Understand the perspectives of young people
- Communicate effectively with young people
- Build positive relationships
- Provide support and guidance
- Create safe and inclusive environments for young people
CHCYTH014: Work effectively with young people in the youth work context
This diploma course is designed for those who want to pursue a career in youth work. It will provide you with the skills and knowledge to work effectively with young people in the youth sector.
You will learn how to:
- Plan and implement youth work programs
- Develop and maintain relationships with young people
- Promote the rights and interests of young people
- Work effectively in a team
- Facilitate group activities
- Promote and model ethical behaviour
You will also learn how to support young people in their personal and social development as well as their physical, intellectual and emotional wellbeing.
CHCYTH015: Support young people to create opportunities in their lives
This unit covers supporting young people to create opportunities in their lives. It will provide you with the skills and knowledge required to work with young people to identify and explore opportunities and develop action plans to achieve their goals. You will learn how to support young people in setting goals, how to identify and access resources, and how to overcome barriers to achieving their goals.
Supporting young people to create opportunities in their lives is a key role of youth workers. Youth workers can support young people to identify and explore opportunities and to develop and action plans to achieve their goals.
In this unit, you will learn how to:
- Support young people to set goals
- Identify and access resources to support young people’s goal achievement
- Overcome barriers to achieving young people’s goals.
CHCYTH016: Respond to critical situations
This unit covers responding to critical situations. It will provide you with the skills and knowledge required to respond effectively to young people in crisis or who are at risk of harm. You will learn how to assess risk, how to provide support, and how to make referrals to appropriate services.
Responding to critical situations is an important part of youth work. Youth workers need to be able to assess risk, provide support, and make
CHCYTH022: Provide services for the needs and circumstances of young people
This unit focuses on providing tailored services that address the specific needs and circumstances of young people. It will equip you with the skills and knowledge to assess individual needs, plan and implement appropriate support strategies, and evaluate service outcomes in collaboration with the young person.
You will learn how to work closely with young people to identify their goals, refer them to relevant services, and advocate on their behalf when needed. This includes promoting access to services, building trusting relationships, and ensuring support is delivered in a respectful and youth-centred manner.
Providing services that reflect young people’s individual needs and circumstances is a fundamental responsibility of youth workers. It requires active listening, respectful engagement, and collaborative planning to ensure positive outcomes.
In this unit, you will learn how to:
- Identify and assess the needs of young people in a respectful and supportive way
- Plan and implement services that align with their goals and circumstances
- Advocate for young people and support their access to appropriate services
- Monitor, review and report on the effectiveness of support provided
HLTWHS001: Participate in workplace health and safety
This unit covers the skills and knowledge required to participate in workplace health and safety. It includes identifying hazards and risks, applying and monitoring work health and safety policies, procedures and programs, and using communication systems.
This unit applies to all workers. It is relevant to both new and experienced workers.
This unit is important because it will provide you with the skills and knowledge to participate in workplace health and safety and to identify and manage risks in the workplace.
On successful completion of this unit, you will be able to:
- Identify hazards and assess risks in the workplace
- Apply and monitor work health and safety policies, procedures and programs
- Use communication systems to report on workplace health and safety issues
- Participate in workplace health and safety consultations, meetings and briefings.
Elective Units
CHCCDE019: Work within a community development framework
This unit provides an introduction to community development frameworks and models and their use in working with and engaging communities. The focus is on understanding the critical components of community development, including assets-based approaches, community engagement, collective impact, and social change.
Participants will explore different ways to assess and understand community needs and develop strategies for working collaboratively with community stakeholders to achieve positive outcomes.
At the end of this unit, you will be able to:
- Understand community development frameworks and models
- Assess community needs
- Develop strategies for working collaboratively with community stakeholders
- Achieve positive outcomes for the community.
CHCMHS011: Assess and Promote Social, Emotional and Physical Wellbeing Course Details
This unit covers the skills and knowledge required to assess and promote the social, emotional and physical wellbeing of individuals experiencing mental health challenges. It includes understanding the interconnectedness of social, emotional and physical factors in mental health, identifying individual wellbeing needs and implementing strategies to enhance overall wellbeing. Learners will develop the ability to support clients by assessing their needs and promoting approaches that improve mental health outcomes through holistic, person-centred care.
This unit is crucial for workers who support individuals with mental health conditions. It equips workers with the skills to assess not only the emotional and mental aspects of wellbeing but also the social and physical dimensions, promoting an integrated approach to health and recovery. By learning to consider all aspects of an individual's health, workers can help create tailored support plans that contribute to a balanced and sustainable recovery journey.
Upon successful completion of this unit, you will be able to:
- Assess the social, emotional and physical wellbeing of individuals with mental health challenges
- Develop strategies to promote holistic wellbeing, including addressing the emotional, social and physical factors that impact recovery
- Collaborate with individuals to create person-centred wellbeing plans
- Identify and apply interventions that support positive wellbeing outcomes
- Monitor and review wellbeing strategies to ensure ongoing effectiveness and client satisfaction
What career could I have?
There are several careers that the Certificate IV in Youth Work Online could lead to, including:
- Youth worker: Assisting young people who are going through tough times.
- Community development worker: Helping to build and improve upon local communities.
- Youth outreach worker: Going out into the community to engage with at-risk youth.
- Addiction counsellor: Helping those struggling with addiction to overcome their demons.
- Mental health worker: Assisting those with mental health issues.
- Caseworker: Assisting families and individuals in need.
- Support worker: Helping those who need support to get back on their feet.
- Drug and alcohol counsellor: Helping those struggling with addiction to overcome their demons.
- Mental health support worker: Assisting those with mental health issues.
- Child protection worker: Helping to keep children and families safe.
- Youth justice officer: Helping to divert young people away from a life of crime.
- Youth mentor: Helping young people reach their potential.
- Disability support worker: Helping those with disabilities to lead fulfilling lives.
- Be at least 18 years of age.
- Be and Australian citizen or permanent resident.
- Have completed their education to a level which is equivalent to an Australian Senior High School Year 12 or has completed an AQF Certificate IV level qualification.
- Have suitable language, literacy and numeracy skills to read and comprehend learning materials and perform tasks related to recording workplace documents including reading and writing detailed reports, case notes, reports and other documents, interpreting workplace policy and procedure and reporting hazards. Learners are required to pass an online LLN assessment test
- Be capable of completing 80 hours of work placement in a suitable health facility.
- Have sound computer skills to navigate simple software to complete the online component of this CHC40421 Certificate in Youth Work and must be able to use intermediate level Word features in order to produce and present word-processed documents/ reports.
- Have access to a laptop and internet to complete this online CHC40421 Certificate in Youth Work.
- Have a valid Working with Children Check (or be prepared to obtain this prior to work placement).
- Have a valid Police Check (or be prepared to obtain this prior to work placement).
- Have the required immunisations, including COVID-19 vaccination, as required to attend the placement facility. Please note, additional immunisations may be required given the Government or placement facility’s health policy changes.
- These entry requirements will be confirmed through information collected on the enrolment form and during the enrolment interview.
Our CHC40421 Certificate in Youth Work offers a flexible blended online delivery model to accommodate your schedule and learning preferences. It includes various interactive components to enhance your learning experience.
You’ll participate in Trainer-led synchronous online Zoom classroom sessions, totalling 3 hours per week during evening hours. Additionally, you’ll have the valuable opportunity for monthly one-on-one mentoring sessions with your trainer via Zoom or phone.
In addition to the interactive sessions, you’ll be required to dedicate 15 hours per week to structured self-paced study. This will allow you to progress at your own pace and gain a comprehensive understanding of the CHC40421 Certificate in Youth Work material.
With our blended online delivery model, you can confidently pursue your educational goals while maintaining flexibility and convenience in your learning journey.
Hader Institute provides support to all learners through the trainer and the Hader Institute of Education Learner Support Officer.
The assessment is conducted using a combination of realistic workplace tasks, projects, knowledge tests, response to case studies and completing practical demonstrations. The following provides a brief explanation of the assessment methods that are to be applied: Written tasks; Case Study; Practical Activities and Demonstrations
What qualifications do I need to be a youth worker in Australia?
Most youth worker roles in Australia require the CHC40421 Certificate IV in Youth Work. This nationally recognised qualification provides the practical and theoretical skills needed to support young people. To legally work in the field, you must also pass a Working with Children Check and a Police Check.
Can you study youth work online?
Youth work can be studied online through accredited providers offering flexible learning formats. The online study courses at Hader Institute of Education are delivered through virtual classes and include a mandatory work placement. This structure supports learners balancing study with other responsibilities.
What is the difference between a social worker and a youth worker?
The main difference between a social worker and a youth worker is the scope and level of training. Social workers hold university degrees and work across all age groups, while youth workers specialise in supporting people aged 11 to 25, typically holding qualifications like a Certificate IV or Diploma in Youth Work.
Related Courses
CHC50421 Diploma of Youth Work Online
Youth Work Short Course
* In-person or Virtual Meeting
Your Contact Details
How To Earn A Youth Work Certificate While Working
Earning a youth work certificate while holding down a full-time job can feel like too much to take on. Between long shifts, family duties, and everyday obligations, it’s easy to think that studying has to wait. At Hader Institute of Education, we’ve made sure it doesn’t.
Our online course of study is designed for people who are already busy but still want to build a career that matters. You won’t need to quit your job or rearrange your life. Instead, you’ll get realistic options, flexible formats, and personal support that fits around your schedule.
In the next sections, we’ll walk through how to pick the right course, stay supported, gain hands-on experience, and build towards a role that makes a real difference.
Step #1: Choose a course that fits your life and goals.
Earning a youth work certificate starts with finding a course that matches your daily routine and long-term goals. If you’re balancing full-time work, family, or other commitments, flexibility matters just as much as quality.
Why study Youth Work at Hader Institute of Education
The CHC40421 Certificate 4 Youth Work at Hader Institute of Education is built for people who want to create real change while keeping life in balance. This nationally recognised youth and community services course runs over 12 months and covers the skills you need to design and deliver support programs for young people across Australia.
To enrol, you will need to comply with the following requirements:
- Be at least 18 years of age.
- Be and Australian citizen or permanent resident.
- Have completed their education to a level which is equivalent to an Australian Senior High School Year 12 or has completed an AQF Certificate IV level qualification.
- Pass an online LLN assessment test.
- Be capable of completing 80 hours of work placement in a suitable health facility.
- Have sound computer skills to navigate simple software.
- Have access to a laptop and the internet.
- Have a valid Working with Children Check (or be prepared to obtain this prior to work placement).
- Have a valid Police Check (or be prepared to obtain this prior to work placement).
- Have the required immunisations as required to attend the placement facility.
It also suits those looking to complete a certificate IV in youth work online that aligns with broader areas like youth mentoring training, mental health support training for youth, or trauma-informed care for youth. If you’re aiming for a pathway that supports qualification for youth advocacy work, this course provides a solid foundation.
The course involves:
- Structured online modules you can work through each week
- Trainer-led Zoom classes you can attend in the evenings
- One-on-one mentoring to guide your progress
- Around 15 hours of self-paced study per week
- 80 hours of work placement in a suitable health facility
You won’t need to give up your current job to get a youth work certificate. We offer a youth work course with flexible learning that’s designed to support your goals no matter what your schedule looks like.
Step #2: Take advantage of the support available while you study.
Get job-ready with guidance from our career team.
In the final one to two months of the course, our Job-Ready Program will help you prepare for work in the field. We’ll support you with:
- Resume and cover letter preparation
- Interview practice and coaching
- Tips for finding roles that match your strengths and goals
More than just being qualified, you’ll feel prepared by the time you get your youth work certificate. Whether you’re aiming to later pursue a community youth work course, youth intervention program training, or certificate training for adolescent behavioural support, we’ll still be here when it’s time to take your first step into the workplace.
Step #3: Get practical experience through work placement.
You’ll get hands-on experience through our partnership with SkilTrak.
Work placement is a key part of earning your youth work certificate. If you’re also working towards a diploma in youth work online or enrolled in an online program in youth support, this experience becomes even more valuable.
Through our partnership with SkilTrak, you’ll gain hands-on experience in real settings without having to organise it yourself. This lets you focus on learning while we handle the logistics.
You’ll apply what you’ve studied in real youth work environments, building skills that translate directly into your future role.
Placement hours are tracked and supported, so you never feel left behind.
Through our placement portal, SkilTrak, you can track your hours and progress and see upcoming requirements. You’ll also get mentorship from industry experts, benefit from feedback sessions to refine skills, and get networking opportunities while taking courses online.
That way, you’re never left guessing about what’s next or how you’re doing, even if you’re completing your online training for youth and adolescent support work while managing other responsibilities.
Each placement builds real-world youth work skills.
Your placement may take place in a school, community centre, residential facility, or outreach program. These different settings give you insight into the diverse experiences of young people across Australia.
It’s the kind of preparation that supports anyone learning how to become a youth worker and helps you step confidently into your first role after completing your youth work certificate. Your training is just the beginning. Now, it’s time to bring your care into real communities.
Hader Institute of Education: Where care becomes something you can build on
Too often, people who care deeply are told to wait: wait for time, wait for courage, wait for the right path to appear. Hader Institute of Education was created for those ready to stop waiting and start shaping lives. Our learners come from all walks of life but share one thing in common: the drive to make a difference.
We see you, and we’ve shaped our online courses and learning environment around your needs, not just academically, but personally. We’re built on inclusion, steady support, and practical growth so if you want to study youth work in Australia, there’s no need to look elsewhere.
This is education with purpose. If that feels right for you, then don’t put it off.
Study youth work online now — on your time, with our support.
I’ve been studying with Hader Institute for the past year and am currently completing my Diploma in Youth Work. My experience so far has been nothing short of outstanding.I’ve had the absolute pleasure of having Viki as my lecturer. She consistently delivers rich, detailed education throughout our online classes. Viki is approachable, enthusiastic, and always eager to answer any question—never with judgment, always with encouragement.Hader Institute itself is incredibly supportive. They regularly check in with phone calls to see how I’m progressing and to offer any additional support I might need. That level of care is rare and genuinely appreciated.The learning environment is both supportive and informative. Compared to other institutions I’ve studied at, I can honestly say I’ve never felt so comfortable, accepted, and encouraged in an educational setting. The sense of being valued as a student makes a huge difference.Highly recommend Hader Institute to anyone looking to further their education in a welcoming and empowering environment.
I'm really glad I chose to study at Hader. A big shoutout to my lecturer Blake for being so encouraging and always taking the time to explain things clearly. Also, thank you to the learner support team, they’ve been super helpful whenever I needed a hand
I’ve been working in Community Services for the past six years. I got into this work because I love helping people, not because of my studies. When I finally decided to study, I spent a lot of time looking for the best option that would fit my life. I was working full-time as a youth worker, married, and had a newborn at home. I couldn’t go to face-to-face classes, so studying online was my only choice.I’m over 40 and hadn’t studied in more than 20 years, so starting again was really hard. Learning how to use a new website, understanding how the classes and assessments worked, and even things like what “RPL” meant were all new to me. After a long week at work, keeping up with classes felt overwhelming. I think it’s tough for any adult to go back to studying after so long.Even though it was a big challenge, the Hader Institute supported me all the way. They guided me, kept me on track, and made me feel like I was part of something. But the real difference for me was Viki Hannah. Her kindness, patience, and encouragement really helped me move forward. She saw the experience I already had and helped me believe in myself during some really hard times. I feel like I found a mentor without even looking for one — and that’s something special.I truly hope I can keep in touch with Viki, and it’s good to know I can always reach out to Hader Institute again if I ever need support.
Viki Hannah was an absolute great help to me during my course, provided me with one on one support every week to help me get through all my roleplay assessments, I alway felt that Viki went out of her way to make sure that I was supported in every way that I needed to be able to complete my study.had a great experience during my final work placement observation. Charlotte’s instructions to help me prepare for the assessment were very clear and helpful, and she also supported me with a job I am applying for. I’m very grateful for the guidance and support I received from Hader Institute of Education!
My Trainer was Viki Hannah, what I liked most about our work together in classes and assessment support was how approachable and supportive you were. You always explained things clearly and took the time to make sure I understood, especially when I felt unsure about certain parts of the work. Your encouragement really helped boost my confidence. You made a real positive difference to my experience. For example, during my assessment preparation, you gave really helpful one-to-one guidance that made the tasks feel more manageable. I felt more organised and motivated because of your help. Thank you
A great place to study with, and a massive thank you to Cayan! An absolute awesome educator with sound knowledge and always happy to go above and beyond to get his students across the line. A top bloke as well. Couldn't be happier with the way he conducts himself professionally.
I want to thank Hader for hearing my special need's for my cert 4 AOD course and connecting me with Viki Hannah.Viki has dedicated her time with me to answer any concerns and question's regarding my studies. Viki has always been attentive to help me understand where I may be having trouble understanding. Viki does this by using her amazing skills in communication, compassion, empathy, experience and wisdom.I would also like to thank the amazing Duane for doing the same while facilitating our weekly 3 hour class. Hader has a great team of dedicated people and I feel happy that I chose Hader.
The best staff and study experience. Really positive environment and helping nature of everyone listening to the queries and everything. I am glad I made the right decision. My trainer Viki is the most supportive and emotionally intelligent woman. She is someone you can always rely upon.
My experiences with Hader has been wonderful and they have made me feel right at home in my studies in cert IV mental health.Cayan has been the teacher for our Wednesday night classes and he has been amazing in his delivery of the units we have completed and is always readily available with any help or advice we need.He is a very valued part of the institute of education and comes highly recommended.I would also like to give a shout out to Vicki who has been ready to answer any queries I have had and provide any extra guidance I have needed.My Initial contact person Sasha was amazing in explaining the ins and out of the course structures and so on and is also always available to answer any of my questions.I have also had conversations with Mika, a learning support officer who has been, and is a treasure trove of information and has been a fantastic support throughout.Whether you are starting out your education journey or trying to get back into the workforce in a second career through further learning, Hader Institute has you covered in all angles and will ensure you succeed in whichever career path you choose.Best wishesMartin O'Connor
I am delighted to provide a referral based on my experience studying with the Hader Institute. After much contemplation, I began my studies in late October, enrolling in the Certificate IV in Alcohol and Other Drugs (AOD). At the age of 55, I initially worried that I might be “too old” to return to education. To my surprise and delight, I’ve nearly completed my first course and have even progressed to the AOD Diploma.Choosing the right educational institution was a significant decision for me. The affordability of Hader’s fees and the flexible content delivery were key factors that made it stand out. I’ve found the option to attend Duane’s incredibly informative online classes when needed invaluable, while also having the freedom to request extra modules so I can study at my own pace.The support I’ve received from the trainers has been exceptional. Mika, in particular, has been wonderfully encouraging, and Sasha’s patience and wealth of knowledge have made navigating my studies much easier, even as I ask countless questions. As someone who isn’t particularly comfortable with technology, I’ve also greatly appreciated the simplicity and user-friendliness of the Axcelerate portal—it’s been such a relief.Embarking on this journey was a big decision, but I am now immensely grateful that I chose Hader Institute. The support, flexibility, and resources provided have made all the difference, and I’m thrilled with the progress I’ve made so far.
I’ve been studying with Hader Institute for the past year and am currently completing my Diploma in Youth Work. My experience so far has been nothing short of outstanding.I’ve had the absolute pleasure of having Viki as my lecturer. She consistently delivers rich, detailed education throughout our online classes. Viki is approachable, enthusiastic, and always eager to answer any question—never with judgment, always with encouragement.Hader Institute itself is incredibly supportive. They regularly check in with phone calls to see how I’m progressing and to offer any additional support I might need. That level of care is rare and genuinely appreciated.The learning environment is both supportive and informative. Compared to other institutions I’ve studied at, I can honestly say I’ve never felt so comfortable, accepted, and encouraged in an educational setting. The sense of being valued as a student makes a huge difference.Highly recommend Hader Institute to anyone looking to further their education in a welcoming and empowering environment.
I'm really glad I chose to study at Hader. A big shoutout to my lecturer Blake for being so encouraging and always taking the time to explain things clearly. Also, thank you to the learner support team, they’ve been super helpful whenever I needed a hand
I’ve been working in Community Services for the past six years. I got into this work because I love helping people, not because of my studies. When I finally decided to study, I spent a lot of time looking for the best option that would fit my life. I was working full-time as a youth worker, married, and had a newborn at home. I couldn’t go to face-to-face classes, so studying online was my only choice.I’m over 40 and hadn’t studied in more than 20 years, so starting again was really hard. Learning how to use a new website, understanding how the classes and assessments worked, and even things like what “RPL” meant were all new to me. After a long week at work, keeping up with classes felt overwhelming. I think it’s tough for any adult to go back to studying after so long.Even though it was a big challenge, the Hader Institute supported me all the way. They guided me, kept me on track, and made me feel like I was part of something. But the real difference for me was Viki Hannah. Her kindness, patience, and encouragement really helped me move forward. She saw the experience I already had and helped me believe in myself during some really hard times. I feel like I found a mentor without even looking for one — and that’s something special.I truly hope I can keep in touch with Viki, and it’s good to know I can always reach out to Hader Institute again if I ever need support.
Viki Hannah was an absolute great help to me during my course, provided me with one on one support every week to help me get through all my roleplay assessments, I alway felt that Viki went out of her way to make sure that I was supported in every way that I needed to be able to complete my study.had a great experience during my final work placement observation. Charlotte’s instructions to help me prepare for the assessment were very clear and helpful, and she also supported me with a job I am applying for. I’m very grateful for the guidance and support I received from Hader Institute of Education!
My Trainer was Viki Hannah, what I liked most about our work together in classes and assessment support was how approachable and supportive you were. You always explained things clearly and took the time to make sure I understood, especially when I felt unsure about certain parts of the work. Your encouragement really helped boost my confidence. You made a real positive difference to my experience. For example, during my assessment preparation, you gave really helpful one-to-one guidance that made the tasks feel more manageable. I felt more organised and motivated because of your help. Thank you
A great place to study with, and a massive thank you to Cayan! An absolute awesome educator with sound knowledge and always happy to go above and beyond to get his students across the line. A top bloke as well. Couldn't be happier with the way he conducts himself professionally.
I want to thank Hader for hearing my special need's for my cert 4 AOD course and connecting me with Viki Hannah.Viki has dedicated her time with me to answer any concerns and question's regarding my studies. Viki has always been attentive to help me understand where I may be having trouble understanding. Viki does this by using her amazing skills in communication, compassion, empathy, experience and wisdom.I would also like to thank the amazing Duane for doing the same while facilitating our weekly 3 hour class. Hader has a great team of dedicated people and I feel happy that I chose Hader.
The best staff and study experience. Really positive environment and helping nature of everyone listening to the queries and everything. I am glad I made the right decision. My trainer Viki is the most supportive and emotionally intelligent woman. She is someone you can always rely upon.
My experiences with Hader has been wonderful and they have made me feel right at home in my studies in cert IV mental health.Cayan has been the teacher for our Wednesday night classes and he has been amazing in his delivery of the units we have completed and is always readily available with any help or advice we need.He is a very valued part of the institute of education and comes highly recommended.I would also like to give a shout out to Vicki who has been ready to answer any queries I have had and provide any extra guidance I have needed.My Initial contact person Sasha was amazing in explaining the ins and out of the course structures and so on and is also always available to answer any of my questions.I have also had conversations with Mika, a learning support officer who has been, and is a treasure trove of information and has been a fantastic support throughout.Whether you are starting out your education journey or trying to get back into the workforce in a second career through further learning, Hader Institute has you covered in all angles and will ensure you succeed in whichever career path you choose.Best wishesMartin O'Connor
I am delighted to provide a referral based on my experience studying with the Hader Institute. After much contemplation, I began my studies in late October, enrolling in the Certificate IV in Alcohol and Other Drugs (AOD). At the age of 55, I initially worried that I might be “too old” to return to education. To my surprise and delight, I’ve nearly completed my first course and have even progressed to the AOD Diploma.Choosing the right educational institution was a significant decision for me. The affordability of Hader’s fees and the flexible content delivery were key factors that made it stand out. I’ve found the option to attend Duane’s incredibly informative online classes when needed invaluable, while also having the freedom to request extra modules so I can study at my own pace.The support I’ve received from the trainers has been exceptional. Mika, in particular, has been wonderfully encouraging, and Sasha’s patience and wealth of knowledge have made navigating my studies much easier, even as I ask countless questions. As someone who isn’t particularly comfortable with technology, I’ve also greatly appreciated the simplicity and user-friendliness of the Axcelerate portal—it’s been such a relief.Embarking on this journey was a big decision, but I am now immensely grateful that I chose Hader Institute. The support, flexibility, and resources provided have made all the difference, and I’m thrilled with the progress I’ve made so far.