Certificate IV in Community Services Online
Gain practical skills to support, engage, and empower people across community settings through person-centred programs that build connection and well-being.
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Mode of study: Online Self-Paced
Nationally Recognised Training Provider - RTO 45162
Job-Ready assistance and support
The CHC42021 Certificate IV in Community Services is an online, self-paced course designed for those who want to make a real difference in their communities. Gain the skills, confidence, and knowledge to support others while building a purposeful, future-ready career.
Through this dual qualification, you will learn to:
- Deliver professional and person-centred support
Apply evidence-based and recovery-oriented approaches to assess needs, plan interventions, and provide effective support for individuals and groups. - Promote advocacy, inclusion, and cultural safety
Work respectfully with diverse communities, fostering empowerment and cultural awareness in every interaction. - Apply legal, ethical, and professional standards
Operate within community services frameworks by adhering to legislation, policies, and ethical practice. - Communicate and collaborate effectively
Use advanced communication and teamwork strategies to coordinate care and strengthen community relationships. - Facilitate community engagement and resilience
Design and implement initiatives that promote wellbeing, inclusion, and sustainable change.
Course Outcomes
You will gain industry aligned skills that prepare you to enter a growing sector with strong job demand and clear pathways for future career development.
- Enter the workforce in community support or case worker roles earning $60-$80k per year, creating real change and meaningful connections every day. (SEEK)
- On successful completion of this course, you may progress into the CHC52021 Diploma of Community Services to grow your skills and career options.
Career Outcomes
- Aboriginal Health Education Officer
- Community support worker
- Domestic Violence Worker
- Women's Health Educator
- Case Worker (Community Services)
- Outreach Officer
- Aboriginal Intake and Referral Worker
- Early Intervention Homelessness Worker
- Peak organisation worker
- Education Worker
- Welfare Support Worker
- Court Support Worker
- Support Worker (Community Services)
- Information and Referral Worker
- Personal Adviser
- Health Education Officer
- Community Legal Officers
- Welfare Rights Worker
- Tenant Advice and Advocacy Workers
- Family Support Worker & Phone Advice Worker
Study Pathways
Course Units
Core Units
CHCADV001 Facilitate the interests and rights of clients
This unit covers the skills and knowledge required to work with clients to identify and articulate their needs, interests and rights. You will learn how to work with clients in a way that respects their autonomy, builds trust and supports positive relationships.
This unit is important because it helps to build positive relationships with clients and enables them to identify and articulate their needs, interests, and rights. It also helps to respect their autonomy and builds trust.
You will need to work with clients to identify and articulate their needs, interests, and rights. This can be done through a variety of methods, such as interviews or surveys. It is important to be respectful and to listen to what the client has to say in order to get an accurate understanding of their needs.
At the end of this unit, you will be able to:
- Work with clients to identify and articulate their needs, interests and rights
- Work in a way that respects the client's autonomy
- Build trust with clients
- Support positive relationships with clients.
CHCCOM002: Use Communication to Build Relationships
This unit covers the skills and knowledge required to use communication to build relationships. It includes identifying opportunities and strategies for building relationships, using effective communication techniques, and maintaining relationships.
This unit is relevant to workers in a range of community, health and human service contexts who work with clients, co-workers and other stakeholders.
This unit is important because it will provide you with the skills and knowledge to use communication to build relationships. It is also important to be able to maintain these relationships.
On successful completion of this unit, you will be able to:
- Identify opportunities and strategies for building relationships
- Use effective communication techniques
- Maintain relationships.
CHCDFV001: Recognise and Respond Appropriately to Domestic and Family Violence
This unit covers the knowledge and skills required to recognise and respond appropriately to domestic and family violence. This includes understanding the dynamics of domestic and family violence, identifying signs of domestic and family violence, and responding safely and effectively to disclosures of domestic and family violence.
Handling domestic and family violence is a complex task. This unit will give you the skills and knowledge to safely and effectively support people experiencing or at risk of domestic and family violence.
At the end of this unit, you will be able to:
- Understand the dynamics of domestic and family violence
- Identify signs of domestic and family violence
- Respond safely and effectively to disclosures of domestic and family violence
- Refer clients who disclose domestic and family violence to appropriate services.
CHCDIV001: Work with Diverse People
This unit describes the skills and knowledge required to work effectively with a range of diverse individuals, families, carers and/or communities.
It applies to workers who interface with diverse people as part of their job role. It includes interacting with people from diverse backgrounds in a range of contexts. It also includes having an awareness of own personal values, attitudes and beliefs and how these may impact working with diverse people.
At the end of this unit, students should be able to:
- Engage diverse individuals, families, carers and/or communities in a way that meets their needs promote their strengths and are culturally safe.
- Communicate with diverse individuals, families, carers and/or communities using methods and language that are appropriate to their needs.
- Promote the inclusion and participation of diverse individuals, families, carers and/or communities.
- Use effective interpersonal skills to support the development of respectful relationships with diverse individuals, families, carers and/or communities.
- Reflect on personal values, attitudes and beliefs and how they may impact working with diverse individuals
It applies to workers across a range of community work and services contexts who take responsibility for their own outputs within an established framework. They work under broad supervision and guidance from others.
CHCLEG001: Work Legally and Ethically
This unit covers the legislation and professional, ethical frameworks governing the mental health industry. Learners will be able to identify and apply appropriate legal and ethical principles in the provision of mental health services.
This unit is important because it ensures that workers in the mental health industry are providing services in a legal and ethical manner. It is crucial that all workers in this industry understand the relevant legislation and professional, ethical frameworks in order to provide safe and effective services to their clients.
At the end of this unit, you will be able to:
- Identify and apply relevant legislation and professional, ethical frameworks in the provision of mental health services
- Understand the implications of non-compliance with legal and ethical requirements
- Access and interpret mental health legislation and professional, ethical frameworks
CHCPRP001: Develop and maintain networks and collaborative partnerships
This unit describes the skills and knowledge required to develop and maintain networks and collaborative partnerships.
It applies to workers who work with young people in a range of contexts.
At the end of this unit, students should be able to:
1. Develop partnerships
- Determine purpose of developing partnerships
- Develop networks and linkages
- Identify potential partners
- Develop partnerships
2. Maintain partnerships
- Maintain networks and linkages
- Evaluate the effectiveness of partnerships
3. Develop collaborative relationships
- Develop collaborative relationships
- Implement collaborative relationships
4. Maintain collaborative relationships
- Maintain collaborative relationships
- Evaluate the effectiveness of collaborative relationships
5. Facilitate community participation
- Facilitate community participation
- Evaluate the effectiveness of community participation
6. Advocate for community development
- Advance the interests of community development
- Evaluate the effectiveness of advocacy activities
7. Foster community self-reliance
- Evaluate community needs
- Encourage community initiatives
- Evaluate the effectiveness of fostering community self-reliance
HLTWHS002: Follow safe work practices for direct client care
This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
Elective Units
CHCCCS004: Assess co-existing needs
This unit covers the skills and knowledge required to assess the co-existing needs of clients. It includes a review of assessment frameworks and tools, and an examination of how best to consider the impact of co-existing needs on service delivery.
This unit is important because it helps to ensure that co-existing needs are considered when providing services to clients. This can help to improve the overall service experience for clients and help to ensure that all of their needs are being met.
At the end of this unit, you will be able to:
- Understand the importance of assessing co-existing needs
- Review assessment frameworks and tools
- Consider how co-existing needs can impact service delivery
- Develop an action plan to address co-existing needs.
CHCCCS014: Provide brief interventions
This unit provides students with the skills and knowledge required to provide brief interventions. Students will learn how to identify and respond to the needs of individuals and groups using a range of communication methods.
This unit is important because it helps students to develop the skills they need to provide support to people who are experiencing difficulties in their lives. By completing this unit, students will be better equipped to provide effective support to clients.
At the end of this unit, you will be able to:
- Identify and respond to the needs of individuals and groups
- Use a range of communication methods
- Provide support to clients
CHCCCS017: Provide loss and grief support
This unit covers the knowledge and skills required to provide loss and grief support. This includes understanding the grieving process, identifying signs of complicated grief, and providing support to people experiencing loss and grief.
Providing loss and grief support requires tact, empathy and a non-judgmental attitude. It also requires an understanding of confidentiality, privacy and ethical frameworks that apply to loss and grief. This unit will give you the skills and knowledge to support people through the grieving process.
At the end of this unit, you will be able to:
- Understand the grieving process
- Identify signs of complicated grief
- Provide support to people experiencing loss and grief
- Understand confidentiality, privacy and ethical frameworks that apply to loss and grief.
CHCCCS020: Respond effectively to behaviours of concern
This unit provides students with the skills and knowledge required to respond effectively to behaviours of concern. Students will learn how to identify and respond to the needs of individuals and groups using a range of communication methods.
This unit is important because it helps students to develop the skills they need to provide support to people who are experiencing difficulties in their lives. By completing this unit, students will be better equipped to deal with challenging behaviour.
At the end of this unit, you will be able to:
- Identify and respond to the needs of individuals and groups
- Use a range of communication methods
- Respond effectively to behaviours of concern
CHCCDE019: Work within a community development framework
This unit provides an introduction to community development frameworks and models and their use in working with and engaging communities. The focus is on understanding the critical components of community development, including assets-based approaches, community engagement, collective impact, and social change.
Participants will explore different ways to assess and understand community needs and develop strategies for working collaboratively with community stakeholders to achieve positive outcomes.
At the end of this unit, you will be able to:
- Understand community development frameworks and models
- Assess community needs
- Develop strategies for working collaboratively with community stakeholders
- Achieve positive outcomes for the community.
CHCDIV002: Promote Aboriginal and/or Torres Strait Islander Cultural Safety
This unit describes the skills and knowledge required to promote Aboriginal and/or Torres Strait Islander cultural safety within own job role.
This unit applies to workers across a broad range of community service contexts who work collaboratively with Aboriginal and/or Torres Strait Islander people. They may work with Aboriginal and/or Torres Strait Islander individuals, families or communities in a direct service capacity or in an indirect service capacity.
Workers at this level maintain cultural safety by ensuring their own attitudes, knowledge, behaviours, and values do not judgementally affect service provision.
They work to ensure that the service environment and delivery are culturally safe for Aboriginal and/or Torres Strait Islander clients. This includes promoting the use of interpreters and other strategies to facilitate communication.
Workers may be required to provide leadership and guidance to others in promoting Aboriginal and/or Torres Strait Islander cultural safety.
This unit applies to workers across a range of community work and services contexts who take responsibility for their own outputs within an established framework. They work under broad supervision and guidance from others.
CHCMHS001: Work with people with mental health issues
This qualification reflects the role of workers who provide services and interventions to young people with mental health issues. Workers at this level have a diploma-level qualification and work independently under broad directions from senior management.
This qualification is designed for people working in youth work and other community contexts who provide direct support to young people with mental health issues.
Upon successful completion of this course, participants will have the skills and knowledge required to:
- Work with young people with mental health issues
- Develop and implement support plans
- Provide crisis intervention
- Liaise with other agencies and professionals
- Promote the recovery model
- Reflect on and improve your own practice.
CHCSOH013: Work with people experiencing or at risk of homelessness
Acquire the skills to support individuals who are homeless or at risk of homelessness. Learn to assess needs, provide appropriate interventions, and connect clients with essential services to promote stability and well-being.
Application Process
Step 1: Apply
Complete a Pre-Enrolment Application over the phone with our Admissions Team, or online via our website by clicking the “Apply Now” button.
Step 2: Assessment
Take a short Online Literacy and Numeracy Quiz to assess your current skills and ensure the right level of support throughout your studies.
Step 3: Pre-Training Interview
Join a quick Orientation Call with our team to confirm your eligibility requirements, availability, and acceptance into your chosen course.
Step 4: Acceptance
Once accepted, you’ll receive your Letter of Acceptance along with your login details to access our online learning platform and commence your studies.
Payment Options
Hader Institute understands that you sometimes need flexibility in your ability to pay for something as important as your education. Through our partners you can access a range of payment plans to make your education accessible, affordable and flexible; or pay up-front for a discount.
- Be at least 18 years of age.
- Be and Australian citizen or permanent resident.
- Have completed their education to a level which is equivalent to an Australian Senior High School Year 12 or has completed an AQF Certificate IV level qualification.
- Have suitable language, literacy and numeracy skills to read and comprehend learning materials and perform tasks related to recording workplace documents, including reading and writing detailed reports, case notes, reports and other documents, interpreting workplace policy and procedure and reporting hazards. Learners are required to pass an online LLN assessment test
- Have sound computer skills to navigate simple software to complete the online component of this course and must be able to use intermediate-level Word features in order to produce and present word-processed documents/ reports.
- Have access to a laptop and internet to complete this online course.
- These entry requirements will be confirmed through information collected on the enrolment form and during the enrolment interview.
Experience our innovative blended online delivery model that combines the convenience of self-paced study with engaging live interactions. This comprehensive approach includes:
- Trainer-led Synchronous Online Zoom Classroom Sessions: Attend 3-hour weekly sessions in the evening, guided by experienced trainers who will lead you through the course content and facilitate interactive discussions.
- Monthly One-on-One Mentoring Session: Benefit from personalised guidance during a one-hour mentoring session with your trainer, conducted through Zoom or phone, allowing you to address specific queries and receive individualised support.
- Structured Self-Paced Study: Allocate 15 hours per week to complete structured self-paced study, offering flexibility in managing your learning journey and allowing you to progress at your own pace.
Join our dynamic blended online delivery model and empower yourself with the knowledge and skills necessary for success. Whether you’re a full-time professional or have other commitments, this CHC42021 Certificate IV in Community Services accommodates your schedule while providing a supportive and engaging learning experience. Enrol now to embark on your path to personal and professional growth.
Hader Institute provides support to all learners through the trainer and the Hader Institute of Education Learner Support Officer.
The online assessment is conducted using a combination of realistic workplace tasks, projects, knowledge tests, responses to case studies and completing practical demonstrations. The following provides a brief explanation of the assessment methods that are to be applied: Written tasks, Case Studies; Practical Activities, and Demonstrations.
Learners can apply for recognition of their existing skills and knowledge that are relevant to the units of competency within the program. See the Hader Institute Learner Handbook and policies and procedures.
How long will it take for me to complete the Cert 4
The Cert 4 can be completed in 12 months, depending on your study schedule. You can also receive recognition for prior learning to shorten this duration.
Course Outcomes & Recognition
Why Study at Hader Insitute?
We believe in a future where everyone feels included, connected, valued and belongs. We’re in business to empower people to help each other on their paths to discovery and transformation.
Accredited Courses
All our Certificate and Diploma courses are nationally recognised.
Structured Online Learning
Learn anywhere, anytime, and at your own pace with our online courses — plus access to weekly virtual teaching sessions, recorded lectures, and exclusive masterclasses with industry professionals.
Work Placement Guaranteed
We offer work experience placement through our partner Skiltrak, a pioneer in blending personalised placement opportunities and professional development.
Job Search Assistance
From the moment you commence your studies, we'll help you with resume reformatting, cover letters and finding the right role.
The Heart of Who We Are
A community that believes in empowering learners and transforming lives of learners through education.
I’ve been studying with Hader Institute for the past year and am currently completing my Diploma in Youth Work. My experience so far has been nothing short of outstanding.I’ve had the absolute pleasure of having Viki as my lecturer. She consistently delivers rich, detailed education throughout our online classes. Viki is approachable, enthusiastic, and always eager to answer any question—never with judgment, always with encouragement.Hader Institute itself is incredibly supportive. They regularly check in with phone calls to see how I’m progressing and to offer any additional support I might need. That level of care is rare and genuinely appreciated.The learning environment is both supportive and informative. Compared to other institutions I’ve studied at, I can honestly say I’ve never felt so comfortable, accepted, and encouraged in an educational setting. The sense of being valued as a student makes a huge difference.Highly recommend Hader Institute to anyone looking to further their education in a welcoming and empowering environment.
I'm really glad I chose to study at Hader. A big shoutout to my lecturer Blake for being so encouraging and always taking the time to explain things clearly. Also, thank you to the learner support team, they’ve been super helpful whenever I needed a hand
I’ve been working in Community Services for the past six years. I got into this work because I love helping people, not because of my studies. When I finally decided to study, I spent a lot of time looking for the best option that would fit my life. I was working full-time as a youth worker, married, and had a newborn at home. I couldn’t go to face-to-face classes, so studying online was my only choice.I’m over 40 and hadn’t studied in more than 20 years, so starting again was really hard. Learning how to use a new website, understanding how the classes and assessments worked, and even things like what “RPL” meant were all new to me. After a long week at work, keeping up with classes felt overwhelming. I think it’s tough for any adult to go back to studying after so long.Even though it was a big challenge, the Hader Institute supported me all the way. They guided me, kept me on track, and made me feel like I was part of something. But the real difference for me was Viki Hannah. Her kindness, patience, and encouragement really helped me move forward. She saw the experience I already had and helped me believe in myself during some really hard times. I feel like I found a mentor without even looking for one — and that’s something special.I truly hope I can keep in touch with Viki, and it’s good to know I can always reach out to Hader Institute again if I ever need support.
Viki Hannah was an absolute great help to me during my course, provided me with one on one support every week to help me get through all my roleplay assessments, I alway felt that Viki went out of her way to make sure that I was supported in every way that I needed to be able to complete my study.had a great experience during my final work placement observation. Charlotte’s instructions to help me prepare for the assessment were very clear and helpful, and she also supported me with a job I am applying for. I’m very grateful for the guidance and support I received from Hader Institute of Education!
My Trainer was Viki Hannah, what I liked most about our work together in classes and assessment support was how approachable and supportive you were. You always explained things clearly and took the time to make sure I understood, especially when I felt unsure about certain parts of the work. Your encouragement really helped boost my confidence. You made a real positive difference to my experience. For example, during my assessment preparation, you gave really helpful one-to-one guidance that made the tasks feel more manageable. I felt more organised and motivated because of your help. Thank you
A great place to study with, and a massive thank you to Cayan! An absolute awesome educator with sound knowledge and always happy to go above and beyond to get his students across the line. A top bloke as well. Couldn't be happier with the way he conducts himself professionally.
I want to thank Hader for hearing my special need's for my cert 4 AOD course and connecting me with Viki Hannah.Viki has dedicated her time with me to answer any concerns and question's regarding my studies. Viki has always been attentive to help me understand where I may be having trouble understanding. Viki does this by using her amazing skills in communication, compassion, empathy, experience and wisdom.I would also like to thank the amazing Duane for doing the same while facilitating our weekly 3 hour class. Hader has a great team of dedicated people and I feel happy that I chose Hader.
The best staff and study experience. Really positive environment and helping nature of everyone listening to the queries and everything. I am glad I made the right decision. My trainer Viki is the most supportive and emotionally intelligent woman. She is someone you can always rely upon.
My experiences with Hader has been wonderful and they have made me feel right at home in my studies in cert IV mental health.Cayan has been the teacher for our Wednesday night classes and he has been amazing in his delivery of the units we have completed and is always readily available with any help or advice we need.He is a very valued part of the institute of education and comes highly recommended.I would also like to give a shout out to Vicki who has been ready to answer any queries I have had and provide any extra guidance I have needed.My Initial contact person Sasha was amazing in explaining the ins and out of the course structures and so on and is also always available to answer any of my questions.I have also had conversations with Mika, a learning support officer who has been, and is a treasure trove of information and has been a fantastic support throughout.Whether you are starting out your education journey or trying to get back into the workforce in a second career through further learning, Hader Institute has you covered in all angles and will ensure you succeed in whichever career path you choose.Best wishesMartin O'Connor
I am delighted to provide a referral based on my experience studying with the Hader Institute. After much contemplation, I began my studies in late October, enrolling in the Certificate IV in Alcohol and Other Drugs (AOD). At the age of 55, I initially worried that I might be “too old” to return to education. To my surprise and delight, I’ve nearly completed my first course and have even progressed to the AOD Diploma.Choosing the right educational institution was a significant decision for me. The affordability of Hader’s fees and the flexible content delivery were key factors that made it stand out. I’ve found the option to attend Duane’s incredibly informative online classes when needed invaluable, while also having the freedom to request extra modules so I can study at my own pace.The support I’ve received from the trainers has been exceptional. Mika, in particular, has been wonderfully encouraging, and Sasha’s patience and wealth of knowledge have made navigating my studies much easier, even as I ask countless questions. As someone who isn’t particularly comfortable with technology, I’ve also greatly appreciated the simplicity and user-friendliness of the Axcelerate portal—it’s been such a relief.Embarking on this journey was a big decision, but I am now immensely grateful that I chose Hader Institute. The support, flexibility, and resources provided have made all the difference, and I’m thrilled with the progress I’ve made so far.
I’ve been studying with Hader Institute for the past year and am currently completing my Diploma in Youth Work. My experience so far has been nothing short of outstanding.I’ve had the absolute pleasure of having Viki as my lecturer. She consistently delivers rich, detailed education throughout our online classes. Viki is approachable, enthusiastic, and always eager to answer any question—never with judgment, always with encouragement.Hader Institute itself is incredibly supportive. They regularly check in with phone calls to see how I’m progressing and to offer any additional support I might need. That level of care is rare and genuinely appreciated.The learning environment is both supportive and informative. Compared to other institutions I’ve studied at, I can honestly say I’ve never felt so comfortable, accepted, and encouraged in an educational setting. The sense of being valued as a student makes a huge difference.Highly recommend Hader Institute to anyone looking to further their education in a welcoming and empowering environment.
I'm really glad I chose to study at Hader. A big shoutout to my lecturer Blake for being so encouraging and always taking the time to explain things clearly. Also, thank you to the learner support team, they’ve been super helpful whenever I needed a hand
I’ve been working in Community Services for the past six years. I got into this work because I love helping people, not because of my studies. When I finally decided to study, I spent a lot of time looking for the best option that would fit my life. I was working full-time as a youth worker, married, and had a newborn at home. I couldn’t go to face-to-face classes, so studying online was my only choice.I’m over 40 and hadn’t studied in more than 20 years, so starting again was really hard. Learning how to use a new website, understanding how the classes and assessments worked, and even things like what “RPL” meant were all new to me. After a long week at work, keeping up with classes felt overwhelming. I think it’s tough for any adult to go back to studying after so long.Even though it was a big challenge, the Hader Institute supported me all the way. They guided me, kept me on track, and made me feel like I was part of something. But the real difference for me was Viki Hannah. Her kindness, patience, and encouragement really helped me move forward. She saw the experience I already had and helped me believe in myself during some really hard times. I feel like I found a mentor without even looking for one — and that’s something special.I truly hope I can keep in touch with Viki, and it’s good to know I can always reach out to Hader Institute again if I ever need support.
Viki Hannah was an absolute great help to me during my course, provided me with one on one support every week to help me get through all my roleplay assessments, I alway felt that Viki went out of her way to make sure that I was supported in every way that I needed to be able to complete my study.had a great experience during my final work placement observation. Charlotte’s instructions to help me prepare for the assessment were very clear and helpful, and she also supported me with a job I am applying for. I’m very grateful for the guidance and support I received from Hader Institute of Education!
My Trainer was Viki Hannah, what I liked most about our work together in classes and assessment support was how approachable and supportive you were. You always explained things clearly and took the time to make sure I understood, especially when I felt unsure about certain parts of the work. Your encouragement really helped boost my confidence. You made a real positive difference to my experience. For example, during my assessment preparation, you gave really helpful one-to-one guidance that made the tasks feel more manageable. I felt more organised and motivated because of your help. Thank you
A great place to study with, and a massive thank you to Cayan! An absolute awesome educator with sound knowledge and always happy to go above and beyond to get his students across the line. A top bloke as well. Couldn't be happier with the way he conducts himself professionally.
I want to thank Hader for hearing my special need's for my cert 4 AOD course and connecting me with Viki Hannah.Viki has dedicated her time with me to answer any concerns and question's regarding my studies. Viki has always been attentive to help me understand where I may be having trouble understanding. Viki does this by using her amazing skills in communication, compassion, empathy, experience and wisdom.I would also like to thank the amazing Duane for doing the same while facilitating our weekly 3 hour class. Hader has a great team of dedicated people and I feel happy that I chose Hader.
The best staff and study experience. Really positive environment and helping nature of everyone listening to the queries and everything. I am glad I made the right decision. My trainer Viki is the most supportive and emotionally intelligent woman. She is someone you can always rely upon.
My experiences with Hader has been wonderful and they have made me feel right at home in my studies in cert IV mental health.Cayan has been the teacher for our Wednesday night classes and he has been amazing in his delivery of the units we have completed and is always readily available with any help or advice we need.He is a very valued part of the institute of education and comes highly recommended.I would also like to give a shout out to Vicki who has been ready to answer any queries I have had and provide any extra guidance I have needed.My Initial contact person Sasha was amazing in explaining the ins and out of the course structures and so on and is also always available to answer any of my questions.I have also had conversations with Mika, a learning support officer who has been, and is a treasure trove of information and has been a fantastic support throughout.Whether you are starting out your education journey or trying to get back into the workforce in a second career through further learning, Hader Institute has you covered in all angles and will ensure you succeed in whichever career path you choose.Best wishesMartin O'Connor
I am delighted to provide a referral based on my experience studying with the Hader Institute. After much contemplation, I began my studies in late October, enrolling in the Certificate IV in Alcohol and Other Drugs (AOD). At the age of 55, I initially worried that I might be “too old” to return to education. To my surprise and delight, I’ve nearly completed my first course and have even progressed to the AOD Diploma.Choosing the right educational institution was a significant decision for me. The affordability of Hader’s fees and the flexible content delivery were key factors that made it stand out. I’ve found the option to attend Duane’s incredibly informative online classes when needed invaluable, while also having the freedom to request extra modules so I can study at my own pace.The support I’ve received from the trainers has been exceptional. Mika, in particular, has been wonderfully encouraging, and Sasha’s patience and wealth of knowledge have made navigating my studies much easier, even as I ask countless questions. As someone who isn’t particularly comfortable with technology, I’ve also greatly appreciated the simplicity and user-friendliness of the Axcelerate portal—it’s been such a relief.Embarking on this journey was a big decision, but I am now immensely grateful that I chose Hader Institute. The support, flexibility, and resources provided have made all the difference, and I’m thrilled with the progress I’ve made so far.
Online trainers & assessors
Our online trainer & assessors are qualified, dedicated professionals who have current industry experience and qualifications in a range of industries. Their industry experience is continually up to date by participating in professional development activities, therefore giving our learners the best practical industry experience.
Leading with Heart, Driving with Purpose
Empowering Individuals, Transforming Communities
Leading with Integrity, Empowering Through Action
Grounded in Experience, Driven by Compassion
Supporting learners with guidance, encouragement, and practice.
Advancing education grounded in empathy, research, and real-world practice
Committed to providing high-quality training grounded in well-being, compassion, and inclusion.
Fostering Growth Through Diverse Expertise
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