Learner Handbook

The Learner Handbook is your essential guide to studying with us. It clearly outlines your rights, responsibilities, and support services to help you make informed decisions before and during your enrolment.

Whether you’re just getting started or already learning with us, this handbook is your go-to reference for understanding how we support you and what we expect in return.

What’s Inside

The handbook covers all key aspects of your learning journey, including:

• About Hader Institute of Education – who we are and what we stand for
• Your rights and obligations as a learner
• Enrolment information – policies, fees, and refund arrangements
• Privacy and access to records – how we protect your information
• Equity, diversity, and learner support – including language, literacy, numeracy, and disability services
• Training and assessment – online learning, assessment processes, re-assessment, and recognition of prior learning (RPL)
• Work placement arrangements (where applicable)
• Health and safety – ensuring a safe learning environment
• Complaints and appeals process – how to raise concerns fairly and transparently
• Continuous improvement – how your feedback helps us improve our services

Why it Matters

This handbook isn’t just a policy document — it’s here to set you up for success. It explains what you can expect from us, and what we expect from you, so there are no surprises along the way. If you’re ever unsure about your rights, obligations, or support options, this is the first place to look.

Compliance Statement

The Learner Handbook has been developed in line with the following national standards and legislation to ensure transparency, fairness, and compliance:

• Standards for RTOs 2015 – ensuring quality training and assessment
• National Vocational Education and Training Regulator Act 2011
• Privacy Act 1988 – safeguarding learner information
• Disability Discrimination Act 1992 – ensuring access and reasonable adjustment
• Fair Work Act 2009 – protecting workplace rights
• Australian Consumer Law – ensuring fairness in fees, refunds, and service delivery

By making this handbook available, we commit to full compliance with these requirements and to maintaining high standards in training and learner support.