On arrival at TrainSmart Australia clients are greeted by reception staff and advised to sign the Course Sign-in Sheet for the unit of competency relating to that day of training.
In the training room, the relevant trainer for that day is also responsible for ensuring that every client in attendance has signed the attendance sheet, prior to the start of their training session.
Absenteeism of clients from a session is noted on the attendance sheet.
All Course Sign-in sheets are checked by Administration Staff and electronic data is entered to record client attendance against the relevant unit of competency in the Student Management System (Wise.NET). A hard copy of the Course Sign-in sheet is also retained in a hard copy folder according to course heading.
On the first day of training for all clients, a client induction process is carried out by appropriate training/administrative staff. The induction process ensures that each client is familiar with the contents of the Client Handbook, which outlines issues such as: clients’ rights and responsibilities and support processes for training and assessment. A Client Induction Checklist is used by the Trainer in charge of induction and the checklist, signed by trainer and client is filed in the client’s Administration File, held for the duration specified by ASQA requirements. Further details on client induction are outlined in the Procedure for Client Induction (Accredited Training).
All Trainers have the authority and responsibility to monitor each client’s attendance during the course and report any concerns to the General Manager.
If you're an existing online learner requiring any support, you can also book a time here.