Team Leadership
Charlotte Kendrick is the RPL Manager at Hader Institute of Education, building on her experience as Training Operations Manager. In her previous role, she led and mentored trainers through team meetings, performance reviews, and guidance. Her collaborative approach built accountability and supported engaging, inclusive, and industry-aligned education.
Strategic Planning and Project Management
As Training Operations Manager at Hader Institute of Education, Charlotte oversaw the Work Placement Department, training operations, and learner engagement. She played a key role in finalising various qualifications, understanding and implementing new
work placement requirements, coordinating assessment marking and results, and collaborating with internal departments to maintain course quality and compliance. With a strong learner-centred approach, Charlotte is passionate about creating a positive, supportive, and empowering learner experience. She brings this commitment, alongside her operational and leadership experience, into her new role as RPL Manager, ensuring learners feel supported and confident throughout their learning journey.
Decision-Making and Team Development
At Hader, Charlotte has used student outcomes, engagement data, and trainer performance insights to guide improvements. Through mentoring, feedback, knowledge sharing, and professional development, she has strengthened team capability and encouraged continuous improvement.
Recognition of Prior Learning
As RPL Manager, Charlotte oversees Hader’s Recognition of Prior Learning process, ensuring learners receive formal recognition for the skills, knowledge, and experience they have gained throughout their careers. With a strong learner-centred approach, she is passionate about making the RPL journey supportive, empowering, and tailored to each individual. By understanding each learner’s unique experience, needs, and available evidence, Charlotte guides them through the process with clarity, encouragement, and personalised support, helping them achieve successful outcomes and gain the recognition they deserve.
Educational Background
Charlotte holds a Bachelor of Social Work from the University of Applied Science Utrecht, a Diploma of Community Services from Southern Cross Education Institute, a Certificate IV in Training and Assessment from Inspire Education and a Certificate III Individual Support. She has also recently completed a Diploma of Leadership and Management, further strengthening her ability to lead and support her team. These qualifications underpin her commitment to compassionate, student-centred education.
Personal Background
Originally from the Netherlands, Charlotte has built a life in Australia as a mum of two boys and supportive partner. Outside work, she enjoys CrossFit and dancing, reflecting her energy, resilience, and determination.
Join Charlotte as she helps learners turn their experience, training, and skills into recognised qualifications, opening pathways to further growth, building confidence, and empowering them to make a meaningful difference in their communities.