Advanced Diploma of Community Sector Management
Explore advanced leadership practice, organisational governance, service oversight, and compliance responsibilities through applied community sector scenarios with guided learning designed to build confident leaders.
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Mode of study: Online Self-Paced
Nationally Recognised Training Provider - RTO 45162
Guaranteed Work Placement
Job-Ready assistance and support
The CHC62015 Advanced Diploma of Community Sector Management is a nationally recognised 12-month flexible online qualification focused on building leadership confidence, clear decision making, and effective communication. Through structured learning activities, workplace based tasks, and real service scenarios, learners develop the skills needed to manage programs, teams, and services across community organisations.
In this qualification, you will learn:
- Strategic Leadership Practice
Apply advanced leadership and management frameworks to address diverse service needs and enhance organisational performance - Program and Service Coordination
Coordinate and manage community programs and organisational initiatives that strengthen participation collaboration and measurable outcomes - Operational Leadership and Decision Making
Lead teams and services through complex operational scenarios by providing evidence informed direction referral processes and structured decision making - Governance Ethics and Compliance
Uphold legal ethical and regulatory obligations while strengthening governance systems and accurate organisational documentation - Safety Quality and Continuous Improvement
Implement workplace safety systems, reflective leadership practices and effective communication processes to support compliance quality assurance and continuous improvement
Course Outcomes
You will build advanced sector aligned skills that support progression into senior management roles within a growing community services workforce where strong leadership accountability and service quality are essential.
- Career pathways include Community Services Manager, Program Manager, Service Manager, Operations Manager, Quality and Compliance Manager, or Community Sector Leader, with Australian salary ranges commonly between $100,000 and $130,000, depending on experience and sector.(au.jora.com)
Career Outcomes
- Community Services Manager
- Program Manager
- Service Manager
- Operations Manager
- Quality and Compliance Manager
- Community Sector Leader
- Senior Program Coordinator
- Organisational Development Manager
Study Pathways
Course Units
Core Units
CHCDIV003: Manage and promote diversity
This unit covers the skills and knowledge required to evaluate and promote diversity in the workplace, including supporting workers to respond to diversity. It applies to individuals working in any type of leadership role across all industry sectors. Key elements include researching diversity in the workplace, fostering diversity, adapting communication strategies, and contributing to workplace diversity policies and procedures.
CHCLEG003: Manage legal and ethical compliance
This unit describes the skills and knowledge required to manage legal and ethical compliance within an organisation or specific service area.
It applies to individuals who are required to develop, implement and maintain organisational or service area policies and procedures to ensure compliance with legislative, regulatory and policy requirements.
At the end of this unit, students should be able to:
1. Develop, implement and maintain organisational or service area compliance policies and procedures
- Consult with relevant personnel to identify compliance risks and responsibilities
- Develop, implement and communicate organisational or service area compliance policies and procedures
- Regularly review compliance policies and procedures to ensure they are relevant and reflect any changes in legislation, regulations or organisational policy.
2. Monitor compliance with organisational or service area compliance policies and procedures
- Monitor organisational or service area compliance activities to identify potential breaches of compliance policies and procedures
- Report any potential breaches of compliance policies and procedures to the relevant personnel
3. Respond to breaches of organisational or service area compliance policies and procedures
- Investigate any potential breaches of compliance policies and procedures in accordance with organisational requirements
- Take appropriate corrective action in response to any actual breaches of compliance policies and procedures
- Review and update organisational or service area compliance policies and procedures in response to any identified gaps or weaknesses
4. Promote a compliance culture within the organisation or service area
- Encourage personnel to adopt and uphold organisational or service area compliance policies and procedures
- Model ethical and compliant behaviour in accordance with organisational values
- Provide training and development opportunities for personnel on their compliance responsibilities
- Communicate openly with personnel about compliance issues and encourage two-way feedback.
5. Keep abreast of changes in legislation, regulations and organisational policy
- Monitor changes in relevant legislation, regulations and organisational policy
- Ensure compliance policies and procedures are updated to reflect any changes in legislation, regulations or organisational policy
- Communicate any changes in compliance requirements to relevant personnel
6. Maintain records of compliance activities
- Maintain accurate and up-to-date records of compliance activities in accordance with organisational requirements
- Ensure confidential records are securely stored and accessed in accordance with organisational policy and procedures.
CHCMGT001: Develop, implement and review quality framework
This unit covers the skills and knowledge required to develop, implement and monitor a framework for quality service delivery in an organisation. It applies to a range of leadership roles in health and community services workplaces. The unit focuses on developing a quality service framework, monitoring and reviewing service delivery, planning revised strategies to improve outcomes, and ensuring continuous improvement of service standards.
CHCMGT003: Lead the work team
This unit covers the skills and knowledge required to undertake supervisory and coordinating activities for an individual worker, a group of workers, volunteers, or a team. Workers at this level are team leaders or managers responsible for coordinating and monitoring the activities of work groups. It applies to leadership roles in health and community services workplaces and includes contributing to effective work practices, developing staffing processes, maintaining a professional approach, promoting workplace relations, evaluating plans, and reviewing individual performance.
BSBFIN601: Manage organisational finances
This unit covers the skills and knowledge required to undertake budgeting, financial forecasting and reporting, and to allocate and manage resources to achieve the required outputs for the business unit. It applies to individuals with managerial responsibilities that include overseeing the management of financial and other resources across an organisation or work area. Key areas include preparing for financial management, establishing budgets and allocating funds, and reporting on finances.
BSBLDR601: Lead and manage organisational change
This unit covers the skills and knowledge required to lead and manage organisational change. It applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation. The unit focuses on developing a change management strategy, implementing the strategy through communication or education plans, and evaluating the change management strategy.
BSBOPS504: Manage business risk
This unit covers skills and knowledge required to manage business risks in a range of contexts across the organisation or for a specific business unit or area. It applies to individuals in positions of authority who are approved to implement change within the organisation. Key elements include establishing the risk context, identifying risks, analysing risks, and selecting and implementing treatments.
BSBSTR601: Manage innovation and continuous improvement
This unit covers the skills and knowledge required to sustain and develop an environment in which continuous improvement, innovation and learning are promoted and rewarded. It applies to individuals with managerial responsibilities who aim to build a better and more effective work environment. The unit includes establishing ways of working within teams, identifying improvements, implementing innovative processes, and developing workplace culture and tools for continuous improvement.
Elective Units
CHCCCS007 Develop and implement service programs
This unit describes the skills and knowledge required to develop, implement and review service programs in accordance with organisational requirements.
It applies to individuals who work under broad direction and take responsibility for their own work. They use discretion and judgement in planning, problem-solving and carrying out tasks. This unit also covers maintaining program quality.
CHCPOL003: Research and apply evidence to practice
This unit describes the skills and knowledge required to access and interpret mental health research and information and apply this evidence to clinical practice.
Evidence gathering is a necessary step in any clinical decision-making process. It allows practitioners to make informed decisions about the most appropriate assessment, diagnosis and treatment for individual clients.
The research findings that mental health practitioners use to inform their clinical decision-making can come from a range of sources, including scientific journals, government reports, community surveys and client case studies.
This unit applies to mental health practitioners who work independently and with other members of a multidisciplinary team. They work with clients who have mental health issues and disorders, and their families/carers.
CHCMGT005: Facilitate workplace debriefing and support processes
This unit describes the skills and knowledge required to facilitate workplace debriefing and support processes following critical incidents.
This unit applies to workers who are required to provide debriefing and support following critical incidents in a range of community service contexts. The level of knowledge required is broad but does not extend to specialist skills.
By the end of this unit, students should be able to:
1. Prepare for debriefing
- Consult with relevant people to develop a debriefing plan
- Obtain required resources
2. Conduct debriefing
- Conduct debriefing in accordance with the plan
3. Follow up after debriefing
- Review debriefing process
- Identify improvements to the debriefing process
CHCDIV002: Promote Aboriginal and/or Torres Strait Islander Cultural Safety
This unit describes the skills and knowledge required to promote Aboriginal and/or Torres Strait Islander cultural safety within own job role.
This unit applies to workers across a broad range of community service contexts who work collaboratively with Aboriginal and/or Torres Strait Islander people. They may work with Aboriginal and/or Torres Strait Islander individuals, families or communities in a direct service capacity or in an indirect service capacity.
Workers at this level maintain cultural safety by ensuring their own attitudes, knowledge, behaviours, and values do not judgementally affect service provision.
They work to ensure that the service environment and delivery are culturally safe for Aboriginal and/or Torres Strait Islander clients. This includes promoting the use of interpreters and other strategies to facilitate communication.
Workers may be required to provide leadership and guidance to others in promoting Aboriginal and/or Torres Strait Islander cultural safety.
This unit applies to workers across a range of community work and services contexts who take responsibility for their own outputs within an established framework. They work under broad supervision and guidance from others.
CHCADV005: Provide systems advocacy services
This unit describes the skills and knowledge required to provide systems advocacy services.
It applies to workers who work within networks of organisations, or as part of an advocacy organisation.
They work autonomously and exercise judgement in selecting strategies to achieve desired outcomes.
Students will be required to:
- Develop and facilitate system advocacy: This involves identifying community needs, issues and concerns that can be addressed through system advocacy, developing system advocacy proposals in consultation with relevant stakeholders facilitating the development of partnerships and coalitions to progress system advocacy proposals, and advocating for system change to meet community needs.
- Promote system advocacy: this involves developing and implementing strategies to raise awareness of system advocacy among key stakeholders, using a range of strategies and media to promote system advocacy, and evaluating the effectiveness of promotional activities.
- Support individuals to engage in system advocacy: This involves Identifying and providing information and resources to individuals who want to engage in system advocacy, providing advice and support to individuals who want to engage in system advocacy, and advocating on behalf of an individual as required.
- Monitor and review system advocacy: This involves monitoring the progress of system advocacy in consultation with relevant stakeholders, evaluating system advocacy in consultation with relevant stakeholders, and making recommendations for improvement to system advocacy in consultation with relevant stakeholders.
Application Process
Step 1: Apply
Complete a Pre-Enrolment Application over the phone with our Admissions Team, or online via our website by clicking the “Apply Now” button.
Step 2: Assessment
Take a short Online Literacy and Numeracy Quiz to assess your current skills and ensure the right level of support throughout your studies.
Step 3: Pre-Training Interview
Join a quick Orientation Call with our team to confirm your eligibility requirements, availability, and acceptance into your chosen course.
Step 4: Acceptance
Once accepted, you’ll receive your Letter of Acceptance along with your login details to access our online learning platform and commence your studies.
Payment Options
Hader Institute understands that you sometimes need flexibility in your ability to pay for something as important as your education. Through our partners you can access a range of payment plans to make your education accessible, affordable and flexible; or pay up-front for a discount.
To ensure that learners can fully participate in the course and meet all requirements, the following entry conditions apply:
- Be at least 18 years of age
- Must be an Australian citizen, a permanent resident, or hold a visa with full work and study rights.
- Have completed their education to a level which is equivalent to an Australian Senior High School Year 12 or successful completion of a Level 4 literacy & numeracy assessment or has completed an AQF Diploma level qualification or higher.
- Be capable of completing 160 hours of work placement in a suitable facility
- Successfully complete an ACSF LLN test at the required level (in reading, writing, and numeracy)
- Have sound computer skills, including:
- Ability to navigate software systems
- Intermediate use of Microsoft Word (formatting, tables, editing) to complete assessments
- Have access to a laptop or desktop computer with a reliable internet connection to complete online modules and attend virtual Zoom classes
- Have a valid Working with Children Check (or equivalent) prior to placement.
- Hold a valid Police Check (or be willing to obtain one before placement)
- Have completed any required immunisations, including COVID-19 and flu vaccinations, depending on the placement facility’s policy or government health guidelines
- Complete a Pre-Training Review interview (via phone) to confirm eligibility and readiness to undertake the course.
Hader Institute provides comprehensive support to all learners through a range of services, including:
- Weekly Zoom teaching sessions
- One-on-one tutoring support with your trainer
- Monthly outreach calls from the Learner Support Department
- Ongoing assistance from your dedicated trainer and Learner Support Officer
- Employment assistance through our Job-Ready Program
These services are designed to ensure learners feel supported, confident, and set up for success throughout their course.
Hader Institute provides support to all learners through the trainer and the Hader Institute of Education Learner Support Officer.
The assessment is conducted using a combination of realistic workplace tasks, projects, knowledge tests, case studies and practical demonstrations. The following provides a brief explanation of the assessment methods that are to be applied: Written tasks; Case Study; Practical Activities; Demonstration and Role Plays.
What is CHC62015 Advanced Diploma of Community Sector Management?
The CHC62015 Advanced Diploma of Community Sector Management is a nationally recognised qualification designed for learners seeking senior leadership and management roles within the community services sector. It prepares learners to lead organisations, manage quality systems, oversee programs, and guide teams through complex operational and strategic environments that directly influence community outcomes.
What topics will I study in this course?
The CHC62015 Advanced Diploma of Community Sector Management supports learners to build advanced knowledge and capability for leadership and management roles focused on quality service delivery and community sector governance. It provides opportunities to lead teams, influence systems, and strengthen organisations new.
Here’s what you’ll explore in each program
Core Units include:
- CHCDIV003 – Manage and promote diversity
- CHCLEG003 – Manage legal and ethical requirements
- CHCMGT001 – Develop, implement and review quality framework
- CHCMGT003 – Lead the work team
- BSBFIN601 – Manage organisational finances
- BSBLDR601 – Lead and manage organisational change
- BSBOPS504 – Manage business risk
- BSBSTR601 – Manage innovation and continuous improvement
Elective Units include:
- CHCCCS007 – Develop and implement service programs
- CHCPOL003 – Research and apply evidence to practice
- CHCMGT005 – Facilitate workplace debriefing and support processes
- CHCDIV002 – Promote Aboriginal and Torres Strait Islander cultural safety
- CHCADV005 – Provide systems advocacy services
What qualification or recognition will I receive?
Upon successful completion of all required training and assessment components for the CHC62015 Advanced Diploma of Community Sector Management, learners will be issued the following:
- A Certificate confirming successful completion of the qualification; and
- An Academic Transcript outlining all units of competency completed.
These documents officially confirm the achievement of a nationally recognised qualification, issued under the Australian Qualifications Framework (AQF). They're acknowledged across Australia and valued within the youth work, mental health, alcohol and other drug and community services sectors.
The Hader Institute of Education will issue these documents within 30 days of the final assessment, provided all course requirements have been met and tuition fees have been paid in full.
Do you offer Recognition of Prior Learning (RPL)?
Learners with previous study, training, or relevant work experience may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) for units in this dual qualification.
RPL assesses your existing skills and knowledge against the requirements of the CHC62015 Advanced Diploma of Community Sector Management. To apply, indicate your interest during enrolment and provide evidence such as qualifications, statements of attainment, or work samples.
Applications are reviewed under the Hader Institute of Education RPL and Credit Transfer Policy. See the Hader Institute of Education Learner Handbook and Policies and Procedures for more information.
Course Outcomes & Recognition
Why Study at Hader Institute?
We believe in a future where everyone feels included, connected, valued and belongs. We’re in business to empower people to help each other on their paths to discovery and transformation.
Accredited Courses
All our Certificate and Diploma courses are nationally recognised.
Structured Online Learning
Learn anywhere, anytime, and at your own pace with our online courses — plus access to weekly virtual teaching sessions, recorded lectures, and exclusive masterclasses with industry professionals.
Work Placement Guaranteed
We offer work experience placement through our partner Skiltrak, a pioneer in blending personalised placement opportunities and professional development.
Job Search Assistance
From the moment you commence your studies, we'll help you with resume reformatting, cover letters and finding the right role.
The Heart of Who We Are
A community that believes in empowering learners and transforming lives of learners through education.
I’ve been studying with Hader Institute for the past year and am currently completing my Diploma in Youth Work. My experience so far has been nothing short of outstanding.I’ve had the absolute pleasure of having Viki as my lecturer. She consistently delivers rich, detailed education throughout our online classes. Viki is approachable, enthusiastic, and always eager to answer any question—never with judgment, always with encouragement.Hader Institute itself is incredibly supportive. They regularly check in with phone calls to see how I’m progressing and to offer any additional support I might need. That level of care is rare and genuinely appreciated.The learning environment is both supportive and informative. Compared to other institutions I’ve studied at, I can honestly say I’ve never felt so comfortable, accepted, and encouraged in an educational setting. The sense of being valued as a student makes a huge difference.Highly recommend Hader Institute to anyone looking to further their education in a welcoming and empowering environment.
I'm really glad I chose to study at Hader. A big shoutout to my lecturer Blake for being so encouraging and always taking the time to explain things clearly. Also, thank you to the learner support team, they’ve been super helpful whenever I needed a hand
I’ve been working in Community Services for the past six years. I got into this work because I love helping people, not because of my studies. When I finally decided to study, I spent a lot of time looking for the best option that would fit my life. I was working full-time as a youth worker, married, and had a newborn at home. I couldn’t go to face-to-face classes, so studying online was my only choice.I’m over 40 and hadn’t studied in more than 20 years, so starting again was really hard. Learning how to use a new website, understanding how the classes and assessments worked, and even things like what “RPL” meant were all new to me. After a long week at work, keeping up with classes felt overwhelming. I think it’s tough for any adult to go back to studying after so long.Even though it was a big challenge, the Hader Institute supported me all the way. They guided me, kept me on track, and made me feel like I was part of something. But the real difference for me was Viki Hannah. Her kindness, patience, and encouragement really helped me move forward. She saw the experience I already had and helped me believe in myself during some really hard times. I feel like I found a mentor without even looking for one — and that’s something special.I truly hope I can keep in touch with Viki, and it’s good to know I can always reach out to Hader Institute again if I ever need support.
Viki Hannah was an absolute great help to me during my course, provided me with one on one support every week to help me get through all my roleplay assessments, I alway felt that Viki went out of her way to make sure that I was supported in every way that I needed to be able to complete my study.had a great experience during my final work placement observation. Charlotte’s instructions to help me prepare for the assessment were very clear and helpful, and she also supported me with a job I am applying for. I’m very grateful for the guidance and support I received from Hader Institute of Education!
My Trainer was Viki Hannah, what I liked most about our work together in classes and assessment support was how approachable and supportive you were. You always explained things clearly and took the time to make sure I understood, especially when I felt unsure about certain parts of the work. Your encouragement really helped boost my confidence. You made a real positive difference to my experience. For example, during my assessment preparation, you gave really helpful one-to-one guidance that made the tasks feel more manageable. I felt more organised and motivated because of your help. Thank you
A great place to study with, and a massive thank you to Cayan! An absolute awesome educator with sound knowledge and always happy to go above and beyond to get his students across the line. A top bloke as well. Couldn't be happier with the way he conducts himself professionally.
I want to thank Hader for hearing my special need's for my cert 4 AOD course and connecting me with Viki Hannah.Viki has dedicated her time with me to answer any concerns and question's regarding my studies. Viki has always been attentive to help me understand where I may be having trouble understanding. Viki does this by using her amazing skills in communication, compassion, empathy, experience and wisdom.I would also like to thank the amazing Duane for doing the same while facilitating our weekly 3 hour class. Hader has a great team of dedicated people and I feel happy that I chose Hader.
The best staff and study experience. Really positive environment and helping nature of everyone listening to the queries and everything. I am glad I made the right decision. My trainer Viki is the most supportive and emotionally intelligent woman. She is someone you can always rely upon.
My experiences with Hader has been wonderful and they have made me feel right at home in my studies in cert IV mental health.Cayan has been the teacher for our Wednesday night classes and he has been amazing in his delivery of the units we have completed and is always readily available with any help or advice we need.He is a very valued part of the institute of education and comes highly recommended.I would also like to give a shout out to Vicki who has been ready to answer any queries I have had and provide any extra guidance I have needed.My Initial contact person Sasha was amazing in explaining the ins and out of the course structures and so on and is also always available to answer any of my questions.I have also had conversations with Mika, a learning support officer who has been, and is a treasure trove of information and has been a fantastic support throughout.Whether you are starting out your education journey or trying to get back into the workforce in a second career through further learning, Hader Institute has you covered in all angles and will ensure you succeed in whichever career path you choose.Best wishesMartin O'Connor
I am delighted to provide a referral based on my experience studying with the Hader Institute. After much contemplation, I began my studies in late October, enrolling in the Certificate IV in Alcohol and Other Drugs (AOD). At the age of 55, I initially worried that I might be “too old” to return to education. To my surprise and delight, I’ve nearly completed my first course and have even progressed to the AOD Diploma.Choosing the right educational institution was a significant decision for me. The affordability of Hader’s fees and the flexible content delivery were key factors that made it stand out. I’ve found the option to attend Duane’s incredibly informative online classes when needed invaluable, while also having the freedom to request extra modules so I can study at my own pace.The support I’ve received from the trainers has been exceptional. Mika, in particular, has been wonderfully encouraging, and Sasha’s patience and wealth of knowledge have made navigating my studies much easier, even as I ask countless questions. As someone who isn’t particularly comfortable with technology, I’ve also greatly appreciated the simplicity and user-friendliness of the Axcelerate portal—it’s been such a relief.Embarking on this journey was a big decision, but I am now immensely grateful that I chose Hader Institute. The support, flexibility, and resources provided have made all the difference, and I’m thrilled with the progress I’ve made so far.
I’ve been studying with Hader Institute for the past year and am currently completing my Diploma in Youth Work. My experience so far has been nothing short of outstanding.I’ve had the absolute pleasure of having Viki as my lecturer. She consistently delivers rich, detailed education throughout our online classes. Viki is approachable, enthusiastic, and always eager to answer any question—never with judgment, always with encouragement.Hader Institute itself is incredibly supportive. They regularly check in with phone calls to see how I’m progressing and to offer any additional support I might need. That level of care is rare and genuinely appreciated.The learning environment is both supportive and informative. Compared to other institutions I’ve studied at, I can honestly say I’ve never felt so comfortable, accepted, and encouraged in an educational setting. The sense of being valued as a student makes a huge difference.Highly recommend Hader Institute to anyone looking to further their education in a welcoming and empowering environment.
I'm really glad I chose to study at Hader. A big shoutout to my lecturer Blake for being so encouraging and always taking the time to explain things clearly. Also, thank you to the learner support team, they’ve been super helpful whenever I needed a hand
I’ve been working in Community Services for the past six years. I got into this work because I love helping people, not because of my studies. When I finally decided to study, I spent a lot of time looking for the best option that would fit my life. I was working full-time as a youth worker, married, and had a newborn at home. I couldn’t go to face-to-face classes, so studying online was my only choice.I’m over 40 and hadn’t studied in more than 20 years, so starting again was really hard. Learning how to use a new website, understanding how the classes and assessments worked, and even things like what “RPL” meant were all new to me. After a long week at work, keeping up with classes felt overwhelming. I think it’s tough for any adult to go back to studying after so long.Even though it was a big challenge, the Hader Institute supported me all the way. They guided me, kept me on track, and made me feel like I was part of something. But the real difference for me was Viki Hannah. Her kindness, patience, and encouragement really helped me move forward. She saw the experience I already had and helped me believe in myself during some really hard times. I feel like I found a mentor without even looking for one — and that’s something special.I truly hope I can keep in touch with Viki, and it’s good to know I can always reach out to Hader Institute again if I ever need support.
Viki Hannah was an absolute great help to me during my course, provided me with one on one support every week to help me get through all my roleplay assessments, I alway felt that Viki went out of her way to make sure that I was supported in every way that I needed to be able to complete my study.had a great experience during my final work placement observation. Charlotte’s instructions to help me prepare for the assessment were very clear and helpful, and she also supported me with a job I am applying for. I’m very grateful for the guidance and support I received from Hader Institute of Education!
My Trainer was Viki Hannah, what I liked most about our work together in classes and assessment support was how approachable and supportive you were. You always explained things clearly and took the time to make sure I understood, especially when I felt unsure about certain parts of the work. Your encouragement really helped boost my confidence. You made a real positive difference to my experience. For example, during my assessment preparation, you gave really helpful one-to-one guidance that made the tasks feel more manageable. I felt more organised and motivated because of your help. Thank you
A great place to study with, and a massive thank you to Cayan! An absolute awesome educator with sound knowledge and always happy to go above and beyond to get his students across the line. A top bloke as well. Couldn't be happier with the way he conducts himself professionally.
I want to thank Hader for hearing my special need's for my cert 4 AOD course and connecting me with Viki Hannah.Viki has dedicated her time with me to answer any concerns and question's regarding my studies. Viki has always been attentive to help me understand where I may be having trouble understanding. Viki does this by using her amazing skills in communication, compassion, empathy, experience and wisdom.I would also like to thank the amazing Duane for doing the same while facilitating our weekly 3 hour class. Hader has a great team of dedicated people and I feel happy that I chose Hader.
The best staff and study experience. Really positive environment and helping nature of everyone listening to the queries and everything. I am glad I made the right decision. My trainer Viki is the most supportive and emotionally intelligent woman. She is someone you can always rely upon.
My experiences with Hader has been wonderful and they have made me feel right at home in my studies in cert IV mental health.Cayan has been the teacher for our Wednesday night classes and he has been amazing in his delivery of the units we have completed and is always readily available with any help or advice we need.He is a very valued part of the institute of education and comes highly recommended.I would also like to give a shout out to Vicki who has been ready to answer any queries I have had and provide any extra guidance I have needed.My Initial contact person Sasha was amazing in explaining the ins and out of the course structures and so on and is also always available to answer any of my questions.I have also had conversations with Mika, a learning support officer who has been, and is a treasure trove of information and has been a fantastic support throughout.Whether you are starting out your education journey or trying to get back into the workforce in a second career through further learning, Hader Institute has you covered in all angles and will ensure you succeed in whichever career path you choose.Best wishesMartin O'Connor
I am delighted to provide a referral based on my experience studying with the Hader Institute. After much contemplation, I began my studies in late October, enrolling in the Certificate IV in Alcohol and Other Drugs (AOD). At the age of 55, I initially worried that I might be “too old” to return to education. To my surprise and delight, I’ve nearly completed my first course and have even progressed to the AOD Diploma.Choosing the right educational institution was a significant decision for me. The affordability of Hader’s fees and the flexible content delivery were key factors that made it stand out. I’ve found the option to attend Duane’s incredibly informative online classes when needed invaluable, while also having the freedom to request extra modules so I can study at my own pace.The support I’ve received from the trainers has been exceptional. Mika, in particular, has been wonderfully encouraging, and Sasha’s patience and wealth of knowledge have made navigating my studies much easier, even as I ask countless questions. As someone who isn’t particularly comfortable with technology, I’ve also greatly appreciated the simplicity and user-friendliness of the Axcelerate portal—it’s been such a relief.Embarking on this journey was a big decision, but I am now immensely grateful that I chose Hader Institute. The support, flexibility, and resources provided have made all the difference, and I’m thrilled with the progress I’ve made so far.
Online trainers & assessors
Our online trainer & assessors are qualified, dedicated professionals who have current industry experience and qualifications in a range of industries. Their industry experience is continually up to date by participating in professional development activities, therefore giving our learners the best practical industry experience.
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Related Courses
Community Services Short Course
Certificate IV in Community Services Online
