Dual Certificate IV in Community Services and Youth Work
Step into a profession that is both heart-driven and people-focused. Help others rebuild their lives with dignity and confidence.
This dual qualification helps you step into a profession that is both heart-driven and people-focused. It connects you with the opportunity to care, to guide, and to help others rebuild their lives with dignity and confidence.
Here is what you will gain from this inspiring journey.
- Connect deeply with people from diverse backgrounds, offering genuine care and understanding.
- Empower young people and community members to find their voice and purpose.
- Bring hope to individuals by creating safe, supportive, and inclusive spaces.
- Advocate for fairness, equity, and access to community resources.
- Become a positive force of change, guiding others to rebuild confidence and independence.
Available Online Units
Core Units
Elective Units
What career could I have?
There are several careers that the Dual Qualification: CHC42021 Certificate IV in Community Services and CHC40421 Certificate IV in Youth Work Online could lead to, including:
- Youth Worker
- Youth Outreach Officer
- Youth Program Facilitator
- Case Worker
- Support Worker
- Community Support Worker
- Case Worker (Community Services)
- Outreach Officer
- Information & Referral Worker
- Welfare Support Worker
To ensure that learners can fully participate in the course and meet all requirements, the following entry conditions apply:
- Be at least 18 years of age
- Must be an Australian citizen, a permanent resident, or hold a visa with full work and study rights.
- Have completed their education to a level which is equivalent to an Australian Senior High School Year 12 or successful completion of a Level 4 literacy & numeracy assessment or has completed an AQF Certificate IV level qualification or higher.
- Be capable of completing 80 hours of work placement in a suitable facility
- Successfully complete an ACSF LLN test at the required level (in reading, writing, and numeracy)
- Have sound computer skills, including:
- Ability to navigate software systems
- Intermediate use of Microsoft Word (formatting, tables, editing) to complete assessments
- Have access to a laptop or desktop computer with a reliable internet connection to complete online modules and attend virtual Zoom classes
- Have a valid Working with Children Check (or equivalent) prior to placement.
- Hold a valid Police Check (or be willing to obtain one before placement)
- Have completed any required immunisations, including COVID-19 and flu vaccinations, depending on the placement facility’s policy or government health guidelines
- Complete a Pre-Training Review interview (via phone) to confirm eligibility and readiness to undertake the course.
Hader Institute provides comprehensive support to all learners through a range of services, including:
- Weekly Zoom teaching sessions
- One-on-one tutoring support with your trainer
- Monthly outreach calls from the Learner Support Department
- Ongoing assistance from your dedicated trainer and Learner Support Officer
- Employment assistance through our Job-Ready Program
These services are designed to ensure learners feel supported, confident, and set up for success throughout their course.
Hader Institute provides support to all learners through the trainer and the Hader Institute of Education Learner Support Officer.
The assessment is conducted using a combination of realistic workplace tasks, projects, knowledge tests, case studies and practical demonstrations. The following provides a brief explanation of the assessment methods that are to be applied: Written tasks; Case Study; Practical Activities; Demonstration and Role Plays.
What is the Dual Qualification: CHC42021 Certificate IV in Community Services and CHC40421 Certificate IV in Youth Work Program?
It is a combination of both the Certificate IV in Community Services and the Certificate IV in Youth Work.
By combining both courses it saves you time and fees as there are many shared units in each course.
Upon successful completion, you will receive both nationally recognised certificates.
What qualification or recognition will I receive?
Upon successful completion of all required training and assessment components for the Dual Qualification: CHC42021 Certificate IV in Community Services and CHC40421 Certificate IV in Youth Work, learners will be issued the following:
- A Certificate confirming successful completion of the qualification; and
- An Academic Transcript outlining all units of competency completed.
These documents officially confirm the achievement of a nationally recognised qualification, issued under the Australian Qualifications Framework (AQF). They're acknowledged across Australia and valued within the youth work, health, and community services sectors.
The Hader Institute of Education will issue these documents within 30 days of the final assessment, provided all course requirements have been met and tuition fees have been paid in full.
How long is the course, and how will I learn?
- Duration: 21.5 months
- Delivery Mode: Blended online and self-paced, allowing you to study anytime, anywhere.
- Includes one (optional) virtual trainer led teaching session per week, real-world case studies, scenario-based activities, written tasks, quizzes, and multiple-choice questions.
Do you offer Recognition of Prior Learning (RPL)?
Learners with previous study, training, or relevant work experience may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) for units in this dual qualification.
RPL assesses your existing skills and knowledge against the requirements of the CHC42021 Certificate IV in Community Services and CHC40421 Certificate IV in Youth Work. To apply, indicate your interest during enrolment and provide evidence such as qualifications, statements of attainment, or work samples.
Applications are reviewed under the Hader Institute of Education RPL and Credit Transfer Policy. See the Hader Institute of Education Learner Handbook and Policies and Procedures for more information.
Course Outcomes & Recognition
Related Courses
Dual Certificate IV in Mental Health and Alcohol and Other Drugs (CHC43315 and CHC43215)
* In-person or Virtual Meeting
Your Contact Details
I’ve been studying with Hader Institute for the past year and am currently completing my Diploma in Youth Work. My experience so far has been nothing short of outstanding.I’ve had the absolute pleasure of having Viki as my lecturer. She consistently delivers rich, detailed education throughout our online classes. Viki is approachable, enthusiastic, and always eager to answer any question—never with judgment, always with encouragement.Hader Institute itself is incredibly supportive. They regularly check in with phone calls to see how I’m progressing and to offer any additional support I might need. That level of care is rare and genuinely appreciated.The learning environment is both supportive and informative. Compared to other institutions I’ve studied at, I can honestly say I’ve never felt so comfortable, accepted, and encouraged in an educational setting. The sense of being valued as a student makes a huge difference.Highly recommend Hader Institute to anyone looking to further their education in a welcoming and empowering environment.
I'm really glad I chose to study at Hader. A big shoutout to my lecturer Blake for being so encouraging and always taking the time to explain things clearly. Also, thank you to the learner support team, they’ve been super helpful whenever I needed a hand
I’ve been working in Community Services for the past six years. I got into this work because I love helping people, not because of my studies. When I finally decided to study, I spent a lot of time looking for the best option that would fit my life. I was working full-time as a youth worker, married, and had a newborn at home. I couldn’t go to face-to-face classes, so studying online was my only choice.I’m over 40 and hadn’t studied in more than 20 years, so starting again was really hard. Learning how to use a new website, understanding how the classes and assessments worked, and even things like what “RPL” meant were all new to me. After a long week at work, keeping up with classes felt overwhelming. I think it’s tough for any adult to go back to studying after so long.Even though it was a big challenge, the Hader Institute supported me all the way. They guided me, kept me on track, and made me feel like I was part of something. But the real difference for me was Viki Hannah. Her kindness, patience, and encouragement really helped me move forward. She saw the experience I already had and helped me believe in myself during some really hard times. I feel like I found a mentor without even looking for one — and that’s something special.I truly hope I can keep in touch with Viki, and it’s good to know I can always reach out to Hader Institute again if I ever need support.
Viki Hannah was an absolute great help to me during my course, provided me with one on one support every week to help me get through all my roleplay assessments, I alway felt that Viki went out of her way to make sure that I was supported in every way that I needed to be able to complete my study.had a great experience during my final work placement observation. Charlotte’s instructions to help me prepare for the assessment were very clear and helpful, and she also supported me with a job I am applying for. I’m very grateful for the guidance and support I received from Hader Institute of Education!
My Trainer was Viki Hannah, what I liked most about our work together in classes and assessment support was how approachable and supportive you were. You always explained things clearly and took the time to make sure I understood, especially when I felt unsure about certain parts of the work. Your encouragement really helped boost my confidence. You made a real positive difference to my experience. For example, during my assessment preparation, you gave really helpful one-to-one guidance that made the tasks feel more manageable. I felt more organised and motivated because of your help. Thank you
A great place to study with, and a massive thank you to Cayan! An absolute awesome educator with sound knowledge and always happy to go above and beyond to get his students across the line. A top bloke as well. Couldn't be happier with the way he conducts himself professionally.
I want to thank Hader for hearing my special need's for my cert 4 AOD course and connecting me with Viki Hannah.Viki has dedicated her time with me to answer any concerns and question's regarding my studies. Viki has always been attentive to help me understand where I may be having trouble understanding. Viki does this by using her amazing skills in communication, compassion, empathy, experience and wisdom.I would also like to thank the amazing Duane for doing the same while facilitating our weekly 3 hour class. Hader has a great team of dedicated people and I feel happy that I chose Hader.
The best staff and study experience. Really positive environment and helping nature of everyone listening to the queries and everything. I am glad I made the right decision. My trainer Viki is the most supportive and emotionally intelligent woman. She is someone you can always rely upon.
My experiences with Hader has been wonderful and they have made me feel right at home in my studies in cert IV mental health.Cayan has been the teacher for our Wednesday night classes and he has been amazing in his delivery of the units we have completed and is always readily available with any help or advice we need.He is a very valued part of the institute of education and comes highly recommended.I would also like to give a shout out to Vicki who has been ready to answer any queries I have had and provide any extra guidance I have needed.My Initial contact person Sasha was amazing in explaining the ins and out of the course structures and so on and is also always available to answer any of my questions.I have also had conversations with Mika, a learning support officer who has been, and is a treasure trove of information and has been a fantastic support throughout.Whether you are starting out your education journey or trying to get back into the workforce in a second career through further learning, Hader Institute has you covered in all angles and will ensure you succeed in whichever career path you choose.Best wishesMartin O'Connor
I am delighted to provide a referral based on my experience studying with the Hader Institute. After much contemplation, I began my studies in late October, enrolling in the Certificate IV in Alcohol and Other Drugs (AOD). At the age of 55, I initially worried that I might be “too old” to return to education. To my surprise and delight, I’ve nearly completed my first course and have even progressed to the AOD Diploma.Choosing the right educational institution was a significant decision for me. The affordability of Hader’s fees and the flexible content delivery were key factors that made it stand out. I’ve found the option to attend Duane’s incredibly informative online classes when needed invaluable, while also having the freedom to request extra modules so I can study at my own pace.The support I’ve received from the trainers has been exceptional. Mika, in particular, has been wonderfully encouraging, and Sasha’s patience and wealth of knowledge have made navigating my studies much easier, even as I ask countless questions. As someone who isn’t particularly comfortable with technology, I’ve also greatly appreciated the simplicity and user-friendliness of the Axcelerate portal—it’s been such a relief.Embarking on this journey was a big decision, but I am now immensely grateful that I chose Hader Institute. The support, flexibility, and resources provided have made all the difference, and I’m thrilled with the progress I’ve made so far.
I’ve been studying with Hader Institute for the past year and am currently completing my Diploma in Youth Work. My experience so far has been nothing short of outstanding.I’ve had the absolute pleasure of having Viki as my lecturer. She consistently delivers rich, detailed education throughout our online classes. Viki is approachable, enthusiastic, and always eager to answer any question—never with judgment, always with encouragement.Hader Institute itself is incredibly supportive. They regularly check in with phone calls to see how I’m progressing and to offer any additional support I might need. That level of care is rare and genuinely appreciated.The learning environment is both supportive and informative. Compared to other institutions I’ve studied at, I can honestly say I’ve never felt so comfortable, accepted, and encouraged in an educational setting. The sense of being valued as a student makes a huge difference.Highly recommend Hader Institute to anyone looking to further their education in a welcoming and empowering environment.
I'm really glad I chose to study at Hader. A big shoutout to my lecturer Blake for being so encouraging and always taking the time to explain things clearly. Also, thank you to the learner support team, they’ve been super helpful whenever I needed a hand
I’ve been working in Community Services for the past six years. I got into this work because I love helping people, not because of my studies. When I finally decided to study, I spent a lot of time looking for the best option that would fit my life. I was working full-time as a youth worker, married, and had a newborn at home. I couldn’t go to face-to-face classes, so studying online was my only choice.I’m over 40 and hadn’t studied in more than 20 years, so starting again was really hard. Learning how to use a new website, understanding how the classes and assessments worked, and even things like what “RPL” meant were all new to me. After a long week at work, keeping up with classes felt overwhelming. I think it’s tough for any adult to go back to studying after so long.Even though it was a big challenge, the Hader Institute supported me all the way. They guided me, kept me on track, and made me feel like I was part of something. But the real difference for me was Viki Hannah. Her kindness, patience, and encouragement really helped me move forward. She saw the experience I already had and helped me believe in myself during some really hard times. I feel like I found a mentor without even looking for one — and that’s something special.I truly hope I can keep in touch with Viki, and it’s good to know I can always reach out to Hader Institute again if I ever need support.
Viki Hannah was an absolute great help to me during my course, provided me with one on one support every week to help me get through all my roleplay assessments, I alway felt that Viki went out of her way to make sure that I was supported in every way that I needed to be able to complete my study.had a great experience during my final work placement observation. Charlotte’s instructions to help me prepare for the assessment were very clear and helpful, and she also supported me with a job I am applying for. I’m very grateful for the guidance and support I received from Hader Institute of Education!
My Trainer was Viki Hannah, what I liked most about our work together in classes and assessment support was how approachable and supportive you were. You always explained things clearly and took the time to make sure I understood, especially when I felt unsure about certain parts of the work. Your encouragement really helped boost my confidence. You made a real positive difference to my experience. For example, during my assessment preparation, you gave really helpful one-to-one guidance that made the tasks feel more manageable. I felt more organised and motivated because of your help. Thank you
A great place to study with, and a massive thank you to Cayan! An absolute awesome educator with sound knowledge and always happy to go above and beyond to get his students across the line. A top bloke as well. Couldn't be happier with the way he conducts himself professionally.
I want to thank Hader for hearing my special need's for my cert 4 AOD course and connecting me with Viki Hannah.Viki has dedicated her time with me to answer any concerns and question's regarding my studies. Viki has always been attentive to help me understand where I may be having trouble understanding. Viki does this by using her amazing skills in communication, compassion, empathy, experience and wisdom.I would also like to thank the amazing Duane for doing the same while facilitating our weekly 3 hour class. Hader has a great team of dedicated people and I feel happy that I chose Hader.
The best staff and study experience. Really positive environment and helping nature of everyone listening to the queries and everything. I am glad I made the right decision. My trainer Viki is the most supportive and emotionally intelligent woman. She is someone you can always rely upon.
My experiences with Hader has been wonderful and they have made me feel right at home in my studies in cert IV mental health.Cayan has been the teacher for our Wednesday night classes and he has been amazing in his delivery of the units we have completed and is always readily available with any help or advice we need.He is a very valued part of the institute of education and comes highly recommended.I would also like to give a shout out to Vicki who has been ready to answer any queries I have had and provide any extra guidance I have needed.My Initial contact person Sasha was amazing in explaining the ins and out of the course structures and so on and is also always available to answer any of my questions.I have also had conversations with Mika, a learning support officer who has been, and is a treasure trove of information and has been a fantastic support throughout.Whether you are starting out your education journey or trying to get back into the workforce in a second career through further learning, Hader Institute has you covered in all angles and will ensure you succeed in whichever career path you choose.Best wishesMartin O'Connor
I am delighted to provide a referral based on my experience studying with the Hader Institute. After much contemplation, I began my studies in late October, enrolling in the Certificate IV in Alcohol and Other Drugs (AOD). At the age of 55, I initially worried that I might be “too old” to return to education. To my surprise and delight, I’ve nearly completed my first course and have even progressed to the AOD Diploma.Choosing the right educational institution was a significant decision for me. The affordability of Hader’s fees and the flexible content delivery were key factors that made it stand out. I’ve found the option to attend Duane’s incredibly informative online classes when needed invaluable, while also having the freedom to request extra modules so I can study at my own pace.The support I’ve received from the trainers has been exceptional. Mika, in particular, has been wonderfully encouraging, and Sasha’s patience and wealth of knowledge have made navigating my studies much easier, even as I ask countless questions. As someone who isn’t particularly comfortable with technology, I’ve also greatly appreciated the simplicity and user-friendliness of the Axcelerate portal—it’s been such a relief.Embarking on this journey was a big decision, but I am now immensely grateful that I chose Hader Institute. The support, flexibility, and resources provided have made all the difference, and I’m thrilled with the progress I’ve made so far.