Short Course
Crisis Intervention and Motivational Interviewing Short Course
Mode of study: 100% Online Self-Paced
No Exams
Support work puts you alongside people in crisis, often without warning. Knowing what to do in that moment is a skill you can learn.
This course is for workers in mental health, community services, AOD, housing, aged care, disability, and youth work who want to know what to do when it happens in front of them. It’s also for people moving toward crisis and mental health support work who want the training on paper before they apply.
You don’t need to have done it before. You do need to be willing to sit with difficult conversations, because that’s most of the work.
What you’ll be able to do
- Recognise when a situation has become a crisis, including when someone may be at imminent risk, and respond safely within your role
- Follow through properly: safety planning, referral to support services, and self-care afterwards
- Run a brief intervention: a short, focused conversation that helps someone identify a change they want to make and take a first step
- Use motivational interviewing as a brief-intervention approach, matched to where the person is in the stages of change
- Raise awareness with someone who isn’t yet considering change, or help someone who is ready to explore choices, set goals, and plan to prevent relapse
How the study works. Most of the course is self-paced online. The practical skills are assessed in practice: two assessor-led 90-minute Zoom role-play sessions in a small group of two or three learners, plus three shorter role plays you record yourself (10–25 minutes each, submitted through the learning portal with your photo ID shown on camera). That’s five in total, all assessed and all mandatory. Expect around 14–16 hours a week, with most learners finishing within two months.
Course Outcomes
The units carry forward. If you continue into a qualification that includes them, you can apply for credit transfer with your Statement of Attainment, under that qualification’s packaging rules at the time you enrol.
Study Pathways
- CHC51015 Diploma of Counselling: crisis response is a core unit of the Diploma
- CHC43315 Certificate IV in Mental Health: includes 80 hours of supervised placement
- CHC53315 Diploma of Mental Health: includes 160 hours of supervised placement
Already studied? If you’ve completed identical unit codes at another RTO, you can apply for credit transfer with your authenticated AQF documentation or VET transcript. If you’ve completed the Family and domestic violence and anger management short course, you’ve already done the crisis unit. Tell us at your pre-training review.
Course Units
Two nationally recognised units. Server-rendered accordion. Codes and titles exactly as published on training.gov.au.
I’ve been studying with Hader Institute for the past year and am currently completing my Diploma in Youth Work. My experience so far has been nothing short of outstanding.I’ve had the absolute pleasure of having Viki as my lecturer. She consistently delivers rich, detailed education throughout our online classes. Viki is approachable, enthusiastic, and always eager to answer any question—never with judgment, always with encouragement.Hader Institute itself is incredibly supportive. They regularly check in with phone calls to see how I’m progressing and to offer any additional support I might need. That level of care is rare and genuinely appreciated.The learning environment is both supportive and informative. Compared to other institutions I’ve studied at, I can honestly say I’ve never felt so comfortable, accepted, and encouraged in an educational setting. The sense of being valued as a student makes a huge difference.Highly recommend Hader Institute to anyone looking to further their education in a welcoming and empowering environment.
I'm really glad I chose to study at Hader. A big shoutout to my lecturer Blake for being so encouraging and always taking the time to explain things clearly. Also, thank you to the learner support team, they’ve been super helpful whenever I needed a hand
I’ve been working in Community Services for the past six years. I got into this work because I love helping people, not because of my studies. When I finally decided to study, I spent a lot of time looking for the best option that would fit my life. I was working full-time as a youth worker, married, and had a newborn at home. I couldn’t go to face-to-face classes, so studying online was my only choice.I’m over 40 and hadn’t studied in more than 20 years, so starting again was really hard. Learning how to use a new website, understanding how the classes and assessments worked, and even things like what “RPL” meant were all new to me. After a long week at work, keeping up with classes felt overwhelming. I think it’s tough for any adult to go back to studying after so long.Even though it was a big challenge, the Hader Institute supported me all the way. They guided me, kept me on track, and made me feel like I was part of something. But the real difference for me was Viki Hannah. Her kindness, patience, and encouragement really helped me move forward. She saw the experience I already had and helped me believe in myself during some really hard times. I feel like I found a mentor without even looking for one — and that’s something special.I truly hope I can keep in touch with Viki, and it’s good to know I can always reach out to Hader Institute again if I ever need support.
Viki Hannah was an absolute great help to me during my course, provided me with one on one support every week to help me get through all my roleplay assessments, I alway felt that Viki went out of her way to make sure that I was supported in every way that I needed to be able to complete my study.had a great experience during my final work placement observation. Charlotte’s instructions to help me prepare for the assessment were very clear and helpful, and she also supported me with a job I am applying for. I’m very grateful for the guidance and support I received from Hader Institute of Education!
My Trainer was Viki Hannah, what I liked most about our work together in classes and assessment support was how approachable and supportive you were. You always explained things clearly and took the time to make sure I understood, especially when I felt unsure about certain parts of the work. Your encouragement really helped boost my confidence. You made a real positive difference to my experience. For example, during my assessment preparation, you gave really helpful one-to-one guidance that made the tasks feel more manageable. I felt more organised and motivated because of your help. Thank you
A great place to study with, and a massive thank you to Cayan! An absolute awesome educator with sound knowledge and always happy to go above and beyond to get his students across the line. A top bloke as well. Couldn't be happier with the way he conducts himself professionally.
I want to thank Hader for hearing my special need's for my cert 4 AOD course and connecting me with Viki Hannah.Viki has dedicated her time with me to answer any concerns and question's regarding my studies. Viki has always been attentive to help me understand where I may be having trouble understanding. Viki does this by using her amazing skills in communication, compassion, empathy, experience and wisdom.I would also like to thank the amazing Duane for doing the same while facilitating our weekly 3 hour class. Hader has a great team of dedicated people and I feel happy that I chose Hader.
The best staff and study experience. Really positive environment and helping nature of everyone listening to the queries and everything. I am glad I made the right decision. My trainer Viki is the most supportive and emotionally intelligent woman. She is someone you can always rely upon.
My experiences with Hader has been wonderful and they have made me feel right at home in my studies in cert IV mental health.Cayan has been the teacher for our Wednesday night classes and he has been amazing in his delivery of the units we have completed and is always readily available with any help or advice we need.He is a very valued part of the institute of education and comes highly recommended.I would also like to give a shout out to Vicki who has been ready to answer any queries I have had and provide any extra guidance I have needed.My Initial contact person Sasha was amazing in explaining the ins and out of the course structures and so on and is also always available to answer any of my questions.I have also had conversations with Mika, a learning support officer who has been, and is a treasure trove of information and has been a fantastic support throughout.Whether you are starting out your education journey or trying to get back into the workforce in a second career through further learning, Hader Institute has you covered in all angles and will ensure you succeed in whichever career path you choose.Best wishesMartin O'Connor
I am delighted to provide a referral based on my experience studying with the Hader Institute. After much contemplation, I began my studies in late October, enrolling in the Certificate IV in Alcohol and Other Drugs (AOD). At the age of 55, I initially worried that I might be “too old” to return to education. To my surprise and delight, I’ve nearly completed my first course and have even progressed to the AOD Diploma.Choosing the right educational institution was a significant decision for me. The affordability of Hader’s fees and the flexible content delivery were key factors that made it stand out. I’ve found the option to attend Duane’s incredibly informative online classes when needed invaluable, while also having the freedom to request extra modules so I can study at my own pace.The support I’ve received from the trainers has been exceptional. Mika, in particular, has been wonderfully encouraging, and Sasha’s patience and wealth of knowledge have made navigating my studies much easier, even as I ask countless questions. As someone who isn’t particularly comfortable with technology, I’ve also greatly appreciated the simplicity and user-friendliness of the Axcelerate portal—it’s been such a relief.Embarking on this journey was a big decision, but I am now immensely grateful that I chose Hader Institute. The support, flexibility, and resources provided have made all the difference, and I’m thrilled with the progress I’ve made so far.
I’ve been studying with Hader Institute for the past year and am currently completing my Diploma in Youth Work. My experience so far has been nothing short of outstanding.I’ve had the absolute pleasure of having Viki as my lecturer. She consistently delivers rich, detailed education throughout our online classes. Viki is approachable, enthusiastic, and always eager to answer any question—never with judgment, always with encouragement.Hader Institute itself is incredibly supportive. They regularly check in with phone calls to see how I’m progressing and to offer any additional support I might need. That level of care is rare and genuinely appreciated.The learning environment is both supportive and informative. Compared to other institutions I’ve studied at, I can honestly say I’ve never felt so comfortable, accepted, and encouraged in an educational setting. The sense of being valued as a student makes a huge difference.Highly recommend Hader Institute to anyone looking to further their education in a welcoming and empowering environment.
I'm really glad I chose to study at Hader. A big shoutout to my lecturer Blake for being so encouraging and always taking the time to explain things clearly. Also, thank you to the learner support team, they’ve been super helpful whenever I needed a hand
I’ve been working in Community Services for the past six years. I got into this work because I love helping people, not because of my studies. When I finally decided to study, I spent a lot of time looking for the best option that would fit my life. I was working full-time as a youth worker, married, and had a newborn at home. I couldn’t go to face-to-face classes, so studying online was my only choice.I’m over 40 and hadn’t studied in more than 20 years, so starting again was really hard. Learning how to use a new website, understanding how the classes and assessments worked, and even things like what “RPL” meant were all new to me. After a long week at work, keeping up with classes felt overwhelming. I think it’s tough for any adult to go back to studying after so long.Even though it was a big challenge, the Hader Institute supported me all the way. They guided me, kept me on track, and made me feel like I was part of something. But the real difference for me was Viki Hannah. Her kindness, patience, and encouragement really helped me move forward. She saw the experience I already had and helped me believe in myself during some really hard times. I feel like I found a mentor without even looking for one — and that’s something special.I truly hope I can keep in touch with Viki, and it’s good to know I can always reach out to Hader Institute again if I ever need support.
Viki Hannah was an absolute great help to me during my course, provided me with one on one support every week to help me get through all my roleplay assessments, I alway felt that Viki went out of her way to make sure that I was supported in every way that I needed to be able to complete my study.had a great experience during my final work placement observation. Charlotte’s instructions to help me prepare for the assessment were very clear and helpful, and she also supported me with a job I am applying for. I’m very grateful for the guidance and support I received from Hader Institute of Education!
My Trainer was Viki Hannah, what I liked most about our work together in classes and assessment support was how approachable and supportive you were. You always explained things clearly and took the time to make sure I understood, especially when I felt unsure about certain parts of the work. Your encouragement really helped boost my confidence. You made a real positive difference to my experience. For example, during my assessment preparation, you gave really helpful one-to-one guidance that made the tasks feel more manageable. I felt more organised and motivated because of your help. Thank you
A great place to study with, and a massive thank you to Cayan! An absolute awesome educator with sound knowledge and always happy to go above and beyond to get his students across the line. A top bloke as well. Couldn't be happier with the way he conducts himself professionally.
I want to thank Hader for hearing my special need's for my cert 4 AOD course and connecting me with Viki Hannah.Viki has dedicated her time with me to answer any concerns and question's regarding my studies. Viki has always been attentive to help me understand where I may be having trouble understanding. Viki does this by using her amazing skills in communication, compassion, empathy, experience and wisdom.I would also like to thank the amazing Duane for doing the same while facilitating our weekly 3 hour class. Hader has a great team of dedicated people and I feel happy that I chose Hader.
The best staff and study experience. Really positive environment and helping nature of everyone listening to the queries and everything. I am glad I made the right decision. My trainer Viki is the most supportive and emotionally intelligent woman. She is someone you can always rely upon.
My experiences with Hader has been wonderful and they have made me feel right at home in my studies in cert IV mental health.Cayan has been the teacher for our Wednesday night classes and he has been amazing in his delivery of the units we have completed and is always readily available with any help or advice we need.He is a very valued part of the institute of education and comes highly recommended.I would also like to give a shout out to Vicki who has been ready to answer any queries I have had and provide any extra guidance I have needed.My Initial contact person Sasha was amazing in explaining the ins and out of the course structures and so on and is also always available to answer any of my questions.I have also had conversations with Mika, a learning support officer who has been, and is a treasure trove of information and has been a fantastic support throughout.Whether you are starting out your education journey or trying to get back into the workforce in a second career through further learning, Hader Institute has you covered in all angles and will ensure you succeed in whichever career path you choose.Best wishesMartin O'Connor
I am delighted to provide a referral based on my experience studying with the Hader Institute. After much contemplation, I began my studies in late October, enrolling in the Certificate IV in Alcohol and Other Drugs (AOD). At the age of 55, I initially worried that I might be “too old” to return to education. To my surprise and delight, I’ve nearly completed my first course and have even progressed to the AOD Diploma.Choosing the right educational institution was a significant decision for me. The affordability of Hader’s fees and the flexible content delivery were key factors that made it stand out. I’ve found the option to attend Duane’s incredibly informative online classes when needed invaluable, while also having the freedom to request extra modules so I can study at my own pace.The support I’ve received from the trainers has been exceptional. Mika, in particular, has been wonderfully encouraging, and Sasha’s patience and wealth of knowledge have made navigating my studies much easier, even as I ask countless questions. As someone who isn’t particularly comfortable with technology, I’ve also greatly appreciated the simplicity and user-friendliness of the Axcelerate portal—it’s been such a relief.Embarking on this journey was a big decision, but I am now immensely grateful that I chose Hader Institute. The support, flexibility, and resources provided have made all the difference, and I’m thrilled with the progress I’ve made so far.
Application Process
Step 1: Apply
Complete a Pre-Enrolment Application over the phone with our Admissions Team, or online via our website by clicking the “Apply Now” button.
Step 2: Assessment
Take a short Online Literacy and Numeracy Quiz to assess your current skills and ensure the right level of support throughout your studies.
Step 3: Pre-Training Interview
Join a quick Orientation Call with our team to confirm your eligibility requirements, availability, and acceptance into your chosen course.
Step 4: Acceptance
Once accepted, you’ll receive your Letter of Acceptance along with your login details to access our online learning platform and commence your studies.
Course Fees and Payment Options
You’ll need
- To be 18 or over
- To be an Australian citizen or permanent resident, or hold appropriate study rights
- To complete a short language, literacy, numeracy, and digital skills (LLN) assessment before you enrol
- To complete a pre-training review with us before you enrol
- Have a valid Unique Student Identifier (USI), or be willing to obtain one
- A computer or laptop, reliable internet, a current browser, email, a PDF reader, and Microsoft Office or equivalent software
- Zoom with a microphone and speakers or headphones for the scheduled role-play assessment sessions, and a camera for the role plays you record
We’ll help you sort
- The LLN assessment: an online check and a conversation with a trainer
- Getting set up in the learning portal
- The pre-training review itself, a call rather than a test
You don’t need Year 12 or an ATAR. No police check or Working with Children Check is required, because there’s no placement component.
One honest note. This course covers crisis, including risk to life, in depth, in the learning and in the practice sessions. If any of that is close to home for you right now, talk to a course advisor before you enrol. There’s no wrong answer, and no rush.
This online course offers a flexible, self-paced learning environment, allowing you to balance study with other commitments. The course includes pre-recorded teaching sessions, providing an interactive and engaging learning experience. You will also have access to real-world case studies and support from experienced instructors.
Accreditation
Upon successful completion, participants will receive a Statement of Attainment for the 2 units of competency. These units can be credited towards advanced qualifications, such as a (CHC51015) Diploma of Counselling or related fields.
Hader Institute provides support to all learners through the trainer and the Hader Institute of Education Learner Support Officer.
How long does the crisis intervention short course take?
Within two months: 120 hours at 14–16 hours a week. Most of it is self-paced, with scheduled Zoom role-play assessment sessions built in.
What do I get at the end?
A nationally recognised Statement of Attainment listing the units you’ve successfully completed.
Does this crisis intervention course cover motivational interviewing?
Yes. Motivational interviewing is taught and assessed within CHCCCS014 Provide brief interventions, as a brief-intervention approach: matching the conversation to the person’s stage of change, raising awareness with someone not yet considering change, and helping someone who is ready to explore choices, set goals, and plan to prevent relapse. You practise it in the Zoom sessions. It isn’t a standalone motivational interviewing certification, and it doesn’t confer a practitioner credential.
Is this a suicide prevention course?
No. It’s a nationally recognised short course in recognising and responding to crisis situations, which includes recognising when someone may be at risk and responding safely within your role. It isn’t a branded suicide prevention program, and it doesn’t on its own qualify you for crisis-line roles, which have their own training and supervision requirements.
Is this a qualification?
You will receive a Statement of Attainment, not a full qualification. It records the two units you’ve completed. The qualifications it leads into are the Diploma of Counselling, the Certificate IV in Mental Health, and the Diploma of Mental Health.
Does the course include work placement?
No, and none is required. Career support comes through the Job-Ready Program.
What are the Zoom sessions?
Assessed role plays with an assessor in a small group of two or three learners, working through crisis and brief-intervention scenarios the assessor sets. Attending them is part of completing the course. They’re 90 minutes, booked in advance, with several times offered each week.
Do I need experience in the sector?
No. The course assumes no prior study, though a lot of learners are already working in support roles.
Can my employer pay for this?
Yes. Employers can pay directly, and we can enrol several staff at once.
How will I be assessed for the Crisis Intervention and Motivational Interviewing Short Course?
The assessment is conducted using a combination of realistic workplace tasks, projects, knowledge tests, response to case studies and feedback from supervisors. The following provides a brief explanation of the assessment methods that are to be applied: Written tasks; Case Study; Practical Activities and Demonstrations. You will also complete approximately 5 role plays to demonstrate your practical skills, including 2 assessor-led role plays and 3 non-assessor-led role plays based on realistic workplace scenarios.
Course Outcomes & Recognition
Why Study at Hader Institute of Education?
We believe in a future where everyone feels included, connected, valued and belongs. We’re in business to empower people to help each other on their paths to discovery and transformation.
Nationally Recognised Training
All our Certificate and Diploma courses are nationally recognised. Some short courses are built on nationally recognised units of competency leading to a statement of attainment.
Structured Online Learning
Learn anywhere, anytime, and at your own pace with our online courses — plus access to weekly virtual teaching sessions, recorded lectures, and exclusive masterclasses with industry professionals.
Job Search Assistance
From the moment you commence your studies, we'll help you with resume polishing, cover letters and finding the right role.
The Heart of Who We Are
A community that believes in empowering learners and transforming lives of learners through education.
Online trainers & assessors
Our online trainer & assessors are qualified, dedicated professionals who have current industry experience and qualifications in a range of industries. Their industry experience is continually up to date by participating in professional development activities, therefore giving our learners the best practical industry experience.
Driven by a passion for lifelong learning and the belief that “To Inform is To Empower.”
Driven by a commitment to compassionate care, lifelong learning, and evidence-based practice that empowers positive change.
Driven by a passion for education, community development, and lifelong learning that creates positive opportunities.
Developing confident leaders who don’t just meet standards, they elevate them.
Leading with Heart, Driving with Purpose
Empowering Individuals, Transforming Communities
Leading with Integrity, Empowering Through Action
Grounded in Experience, Driven by Compassion
Grounded in Experience, Rich in Knowledge, and a Heart Full of Care and Compassion for Every Learner
Committed to providing high-quality training grounded in well-being, compassion, and inclusion.
Related Courses
Advanced Diploma of Community Sector Management
Certificate IV in Chaplaincy and Pastoral Care
Community Services Short Course
Certificate IV in Community Services
Diploma of Community Services
